PLEASE READ THESE TERMS CAREFULLY BEFORE CREATING AN ACCOUNT, BOOKING A CLASS, OR ENTERING A RITUAL STUDIO. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, OBLIGATIONS AND REMEDIES, INCLUDING AN ASSUMPTION OF RISK, A WAIVER AND RELEASE OF LIABILITY, AN INDEMNIFICATION OBLIGATION, AND LIMITS ON OUR LIABILITY TO YOU.

THIS AGREEMENT IS SUBJECT TO BINDING ARBITRATION AND A WAIVER OF CLASS ACTION RIGHTS, WHICH MAY LIMIT YOUR ABILITY TO BRING AN ACTION IN COURT OR HAVE A DISPUTE DECIDED BY A JUDGE OR JURY. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS WITHOUT ANY EFFECT ON YOUR MEMBERSHIP — SEE SECTION 21.

YOUR MEMBERSHIP INCLUDES A THREE-MONTH MINIMUM COMMITMENT AND AUTHORIZES RECURRING AUTOMATIC CHARGES UNTIL YOU CANCEL. SEE SECTION 5.

Some provisions apply only in certain states. Section 25 sets those out, and it controls over anything inconsistent elsewhere in these Terms.

Last updated: August 18, 2026 · Version 3.1 · Supersedes all prior Terms and Conditions

We’d rather write about heat and breath than about arbitration clauses. But you’re trusting us with your body, your payment method, and your time, and you deserve to know exactly what you’re agreeing to.

So here it is, in plain language where the law lets us and in careful language where it doesn’t. It’s organized so you can find what you need — the money terms are Section 5, the safety terms are Sections 6 and 7, and your state’s specific rights are Section 25.

If anything here is unclear, ask us. concierge@ritualhotyoga.com. We’ll answer, and we’ll give you a printed copy at the front desk for free if you’d rather read it on paper.

CONTENTS

1. Scope of This Agreement
2. Who May Use Our Services
3. Accounts and Account Security
4. Permitted and Prohibited Uses
5. Memberships, Payment, Cancellation and Refunds
6. Studio Policies, Classes and Recording
7. Health, Safety, Assumption of Risk, Waiver and Release
8. Photo, Video and Likeness
9. Testimonials, Opinions and Reliance
10. User Content
11. Mobile, Text Messages and Email
12. Privacy
13. Termination and Survival
14. Third-Party Sites and Services
15. Assignment
16. Non-Harassment Policy
17. Intellectual Property
18. Feedback
19. Consent to Electronic Communications
20. Service Interruptions
21. Legal Disputes and Arbitration Agreement
22. Indemnification
23. Limitation of Liability
24. Communicable Disease
25. State-Specific Provisions
26. Entire Agreement, Severability and Waiver
27. Notices
28. Updates to These Terms
29. Franchise Information
30. Contacting Us

1. SCOPE OF THIS AGREEMENT

1.1 These Terms and Conditions (the “Terms”) are a binding agreement between you and the Ritual entity that operates the studio where you purchased, covering our website at ritualhotyoga.com, our booking platform, our mobile application, and our studios (together, the “Services”).

1.2 Which entity you’re contracting with. Ritual studios are operated by separate legal entities. Your agreement is with the entity that operates the studio where you purchased your membership:

“Ritual,” “we,” “us” means that operating entity together with its affiliates, and their respective officers, directors, members, managers, employees, independent contractors, instructors, agents, volunteers, landlords and insurers. “You” means any person who creates an account, purchases anything, books or attends a class, enters a studio, or uses our website or app.

1.3 Independently owned studios. The studios marked independently owned above are operated by independent franchisees who are solely responsible for their own legal and regulatory compliance, their relationship with you, and the classes and services offered at their studios. Ritual Franchising Company, LLC does not employ their staff, does not control their day-to-day operations, and is not a party to your membership agreement with them. Where you purchase through our website for use at an independently owned studio, Sections 1–4, 6–14, 16–28 and 30 apply between you and us; that studio’s own policies govern the rest.

1.4 How you accept these Terms. You accept and become bound by these Terms by doing any of the following: creating an account; checking the acceptance box at signup or checkout; signing on paper, a tablet, or a signature pad; purchasing a membership, class, gift card or product; booking or checking in to a class; entering a Ritual studio where notice is posted at the entrance; taking a class; redeeming a guest pass, promotional offer or gift card; booking through ClassPass, Gympass/Wellhub or a similar service; or using our website or app.

Each later booking, check-in and class is a fresh acceptance of the version of these Terms then in effect. If you don’t agree to these Terms, please don’t create an account, don’t book, and don’t enter.

1.5 Four things conduct alone doesn’t cover. Entering or attending does not, by itself, give your consent to: (a) the automatic renewal terms in Section 5; (b) marketing text messages; (c) the photo and likeness release in Section 8; or (d) the waiver and release in Section 7. Each of those requires its own separate checkbox or signature, and we will not argue otherwise.

1.6 Order of precedence. If these documents conflict, this is the order that governs: (1) Section 25 (state-specific provisions); (2) any signed written amendment; (3) your membership plan terms and order confirmation; (4) the rest of these Terms; (5) posted studio rules.

1.7 Electronic records and signatures. You agree to transact with us electronically. Your click, tap, checkbox, typed name or captured signature has the same legal effect as a handwritten signature under the federal E-SIGN Act (15 U.S.C. §§ 7001 et seq.) and applicable state law. You may request a paper copy of anything, at no charge, at any time.

1.8 Copy of your agreement. We’ll give you a copy of these Terms when you sign, physically or by email, as required by Cal. Civ. Code § 1812.82, 815 ILCS 645/4 and Wis. Stat. § 100.177(2). If you didn’t get one, tell the front desk or email concierge@ritualhotyoga.com and we’ll send it immediately, free.

2. WHO MAY USE OUR SERVICES

2.1 You must be at least 18 to hold an account in your own name.

2.2 Participants under 18. People aged 16 and 17 may attend only with the express written consent of a parent or legal guardian, who must accept these Terms on the minor’s behalf and in their own capacity. A parent or guardian must remain on the premises for any participant under 16. Section 7.7 sets out the parent and guardian terms.

2.3 Children under 13. We don’t market to children under 13 and don’t knowingly collect their personal information online.

2.4 Guests, drop-ins and third-party bookings. Everyone who practices with us — guests, drop-ins, comps, and anyone arriving through ClassPass, Gympass/Wellhub or a similar service — is bound by these Terms and must complete the waiver in Section 7 before their first class. No exceptions, including for friends of staff.

2.5 Our right to refuse. We may refuse entry, refuse a sale, cancel a reservation, or suspend or terminate any account, with or without cause. Where we terminate without cause, we’ll refund the unused prepaid portion on a pro-rata basis. Where we terminate because you breached these Terms, we’re not obligated to refund unused amounts.

3. ACCOUNTS AND ACCOUNT SECURITY

3.1 You may hold one active account. Don’t let anyone else use it, and don’t use anyone else’s. Sharing an account is grounds for termination without refund.

3.2 Keep your credentials confidential. Tell us promptly — and within 48 hours of discovery — of any unauthorized use, at concierge@ritualhotyoga.com or 319-431-7399.

3.3 You’re responsible for activity on your account before you notify us. This doesn’t limit your rights under the Fair Credit Billing Act (15 U.S.C. §§ 1666 et seq.), the Electronic Fund Transfer Act and Regulation E (12 C.F.R. Part 1005), or your card network’s rules, and we won’t assert this section against someone who has been the victim of identity theft or an unauthorized transaction.

3.4 Keep your name, email, mobile number, emergency contact and payment method current. Notices we send to the address on file are effective even if you’ve stopped checking it.

4. PERMITTED AND PROHIBITED USES

Use the Services lawfully and with respect for the people around you. You agree not to:

• use the Services for any unlawful purpose, or in any way that violates applicable law;
• interfere with anyone else’s use or enjoyment of the Services, or with our instructors or staff;
• use the Services or our content for any commercial purpose, or resell, broker or transfer a reservation;
• use any bot, robot, spider, scraper or automated means to access the Services or to book classes;
• disable, overburden, damage or impair the Services, or circumvent any security or access control;
• reverse engineer, decompile, or attempt to derive the source or method of operation of the Services;
• introduce any virus, malware or other harmful code;
• impersonate any person, or misrepresent your affiliation with anyone;
• post or transmit content that is unlawful, harassing, defamatory, threatening, fraudulent, obscene, hateful, discriminatory, or infringing of anyone’s rights;
• post sensitive personal information about yourself or anyone else through the Services, including account numbers or health information, unless we specifically ask for it;
• reproduce, distribute, publicly perform or display any of our content without our written permission; or
• use the Services to build a competing product or service.

Any breach of this Section is grounds for immediate termination without refund.

5. MEMBERSHIPS, PAYMENT, CANCELLATION AND REFUNDS

THIS SECTION CONTAINS THE FINANCIAL TERMS OF YOUR AGREEMENT. YOUR STATE MAY GIVE YOU ADDITIONAL RIGHTS THAT OVERRIDE THESE TERMS — SEE SECTION 25.

What we offer

5.1 The 3-month minimum commitment

EVERY UNLIMITED MONTHLY AND ALL ACCESS MEMBERSHIP INCLUDES A THREE-MONTH MINIMUM COMMITMENT.

Unlimited Monthly — $240 per month × 3 months = a total minimum obligation of $720. All Access — $300 per month × 3 months = a total minimum obligation of $900. Both figures exclude applicable tax.

After three months your membership continues month-to-month and you may cancel at any time on 30 days’ written notice. It does not lock you into another three-month term.

(a) When the commitment starts. After your state’s cancellation window under § 5.7 closes. Inside that window you may cancel for any reason and get everything back.

(b) During the commitment, you may not cancel for convenience. You may cancel for any reason listed in § 5.7 at no charge, or talk to us — see § 5.6.

(c) There is no buyout fee, no early termination fee, no cancellation penalty, and no relocation fee. Ever. If you stop attending without cancelling, your membership stays active and dues keep being charged for the rest of the three months. Not attending is not cancelling — please contact us instead of just stopping.

(d) The Initiation, drop-in classes, gift cards and retail carry no commitment of any kind.

5.2 Fees

• Late-cancellation and no-show fee: $25. Charged each time you miss a class or fail to cancel at least 12 hours before the listed start time. Cancel 12 or more hours out and there’s no fee. We’ll waive it for illness, injury, family emergency, transit failure, or a first occurrence — just ask.
• Mat and towel rental, water, retail, replacement access cards: as posted in studio, disclosed before you’re charged.

The only recurring charge is your membership. The only penalty fee is the $25 late-cancel/no-show fee.

There is no enrollment fee, no initiation fee, no annual fee, no freeze fee, no returned-payment fee, no early termination fee, and no cancellation fee of any kind.

5.3 Autopay

YOU ARE AUTHORIZING RECURRING CHARGES. By enrolling in a recurring membership you authorize us and our payment processor to charge your payment method automatically, in the amount and at the frequency disclosed to you, until you cancel under § 5.6. No further action by you is needed for the charge to occur.

(a) We accept credit cards, debit cards and, where offered, ACH bank debit.

(b) ACH. If you authorize ACH, you authorize recurring electronic debits and any correcting credits. You may revoke that authorization by contacting us at least three business days before the next debit. Revoking your ACH authorization doesn’t cancel your membership — you must also cancel under § 5.6. Nothing here limits your right under 12 C.F.R. § 1005.10(c) to stop payment by notifying your bank at least three business days before a scheduled transfer. Where a debit will differ in amount from the previous one, we’ll notify you at least 10 days in advance, as required by 12 C.F.R. § 1005.10(d).

(c) Card updater. We use account-updater services so your membership isn’t interrupted when your card is reissued. You may opt out by emailing concierge@ritualhotyoga.com; if you do, keeping your card current is up to you.

(d) Processing. Payments are processed by Mariana Tek and its payment processor. We don’t store full card numbers on our own systems.

(e) Failed payments. We may retry up to three times over ten days and try another method you’ve saved. We’ll notify you by email or text. We may suspend class access while you’re past due — suspension isn’t cancellation, and dues keep accruing until you cancel. After 60 days we may refer the balance to collections. We won’t report a disputed balance as undisputed while a good-faith dispute is open.

5.4 Automatic renewal

YOUR MEMBERSHIP CONTINUES AND YOU WILL BE CHARGED AUTOMATICALLY UNTIL YOU CANCEL.

• Amount: $240/month (Unlimited Monthly) or $300/month (All Access), plus tax. This amount may change — see § 5.8.
• How to cancel: Section 5.6. You may always cancel using the same method you used to sign up. If you signed up online, you’re entitled to cancel online in one step.
• Term: month-to-month after your three-month minimum, continuing until you cancel — subject to the statutory maximum in § 5.5.
• Your total minimum obligation is $720 or $900, as applicable.

(a) Separate consent. We obtain your separate, affirmative consent to these renewal terms — a distinct checkbox, presented next to these terms, not bundled with your acceptance of the rest of these Terms.

(b) Acknowledgment. After you enroll we send you an acknowledgment in a form you can keep, containing the renewal terms, the cancellation policy, and step-by-step cancellation instructions.

(c) Notices we send you.

The annual reminder is required by California law only for annual agreements. We send it to every recurring member, including month-to-month members, because we’d rather you not be surprised.

(d) Records. We keep proof of your consent for at least three years, or one year after your membership ends, whichever is longer.

5.5 Your membership is not perpetual

Several states cap how long a fitness contract may run. Your membership stops renewing at the earlier of the date you cancel or the maximum term for the state where you signed up:

Illinois — 1 year · Wisconsin — 2 years · California — 3 years, and in no event more than $4,400 in total payments · Utah — 36 months

We’ll contact you before you reach that limit. Your membership continues past it only if you affirmatively agree to a new term. If you do nothing, billing stops. You will never be charged past your state’s statutory maximum.

5.6 How to cancel

Cancelling is easy and we won’t make it hard. One thing first: if you’re still inside your three-month minimum, § 5.1(b) applies. After that, cancel any time, any reason, any method below.

(a) No obstruction. We won’t require a phone call to cancel an online signup, won’t require a reason, won’t route you through multiple screens, and won’t send you to a third party.

(b) Retention offers. We may offer you a discount, a freeze, or an explanation of what you’ll lose — but only alongside a clearly visible way to finish cancelling immediately. Online, a “Cancel Membership” control stays visible next to any offer. On the phone, we’ll tell you at the start that you can complete your cancellation at any time by saying “cancel.”

(c) Effective date — 30 days’ notice. Cancellation takes effect 30 days after we receive your notice. You keep full access for those 30 days and may be charged one final time, depending on where the date falls. After that, billing stops permanently. Example: cancel on the 5th with a billing date of the 20th, and the 20th is your last charge. Cancel on the 5th with a billing date of the 10th of next month, and you won’t be charged again. 30 days is the maximum any of our states permits, and California Civil Code § 1812.84 caps it there. If your state gives you a shorter period, the shorter period applies.

(d) In writing where practicable. Use the online button, email, or a signed form at the desk. A telephone or voicemail cancellation is fully effective when made. Putting it in writing protects you as much as us — it fixes the date.

(e) We confirm to you. Within one business day we’ll send written confirmation stating the date we received your notice, the effective date, and the date and amount of your final charge. Keep it.

(f) You never have to take a second step. Your cancellation is effective when you send it. We will not require you to reply to a confirmation email, return a call, complete a form, speak to anyone, or give a reason for your cancellation to count. If we fail to send the confirmation above, your cancellation still stands as of the date you sent it.

5.7 Cancellation rights that cannot be taken away

These rights come from the law. Nothing in these Terms limits them, they override the three-month commitment, and none of them triggers any fee.

(a) Rescission window — cancel shortly after you sign, for any reason, money back:

(b) Death. Your estate or representative may cancel immediately and owes only charges allocable to the period before your death.

(c) Disability. Cancel any time if you become physically or mentally disabled such that you can’t use a substantial portion of the Services, where the disability has lasted or is expected to last more than 30 days. We may ask for a physician’s written statement.

(d) Relocation. Cancel if you permanently move more than 25 miles from your studio and we can’t offer you a comparable Ritual location within 25 miles of your new home. We may ask for reasonable proof. We don’t charge a relocation fee, even where state law would permit one.

(e) Closure or material reduction. If a studio permanently closes, or facilities and services are substantially reduced other than for temporary repairs, you may cancel and receive a pro-rata refund of the unused portion — or, at your option, finish your term at another Ritual location at the price you’re already paying, if one is reasonably available.

(f) Military. Members of the U.S. Armed Forces, National Guard or a Reserve component who receive PCS orders or deployment orders of 90 days or more may cancel without penalty on written notice with a copy of the orders. This is in addition to your rights under the Servicemembers Civil Relief Act (50 U.S.C. §§ 3901 et seq.).

(g) Misrepresentation or non-compliance. Cancel if we gave you willfully false or misleading information, or if this agreement doesn’t comply with your state’s law.

(h) How to exercise these. Written notice by any method in § 5.6 is enough. You don’t need a specific form or specific words — a signed, dated statement that you’re cancelling, or words to that effect, is sufficient. By mail, the postmark controls.

5.8 Price changes

(a) If we increase your price, we’ll notify you in a form you can keep, not less than 7 and not more than 30 days before it takes effect, stating the new amount, the effective date, and how to cancel. This applies even if you previously agreed in advance to an increase.

(b) You may cancel before it takes effect and won’t be charged the new amount. Cancelling for this reason never triggers a fee.

(c) We won’t increase your price during your three-month minimum.

5.9 Freezes

(a) You may freeze a monthly membership for a minimum of two weeks at a time, up to one month per year, at no charge. Request at the front desk, by email, or in your account, at least five days before your billing date to affect that cycle.

(b) Medical freeze. We’ll freeze your membership at no charge for the duration of a documented medical condition, injury or pregnancy that prevents you from participating, on a written statement from a licensed provider. This doesn’t waive your separate right to cancel outright for disability under § 5.7(c).

(c) During a freeze, dues aren’t charged, access is paused, and your three-month minimum extends by the length of the freeze — except that no extension will push your total term past the statutory maximum in § 5.5.

(d) Studio closures. If a studio closes for more than seven consecutive days other than a scheduled holiday, we’ll freeze billing for affected members for the duration, or give an equivalent credit, without any action required from you.

5.10 Refunds

Refunds go back to the original payment method within five business days of approval. Where state law sets a deadline, that deadline controls — 10 days in California, 21 in Wisconsin, 30 in Illinois, promptly in Utah. We won’t require you to accept credit instead of money where you’re legally entitled to money, and we won’t condition a refund on a release, a survey, a review, or a retention conversation.

5.11 Gift cards and promotions

(a) Gift cards never expire and carry no dormancy, inactivity, service or maintenance fees of any kind. The face value is never reduced for non-use. (This exceeds the federal minimum under 15 U.S.C. § 1693l-1 and 12 C.F.R. § 1005.20 and satisfies Cal. Civ. Code § 1749.5 and 815 ILCS 505/2SS.)

(b) California: if the remaining balance is less than $15, you may ask for it in cash and we’ll pay it. Every other state: we provide cash redemption wherever the law requires it.

(c) Promotional cards and credits. A card or credit we give you without payment — a prize, award, referral bonus, birthday class or make-good — is promotional and may carry an expiration date. Any expiration will be clearly disclosed when you receive it and visible in your account.

(d) The Initiation does not auto-renew. When your ten days end, they end. You won’t be charged again and you don’t need to cancel anything. If you continue, your $75 is credited toward your first month.

(e) Intro offers are one per person, new students only, and can’t be combined with other offers unless stated. If we publish an obviously erroneous price we may correct it and refund you in full — we won’t use that to escape a promotion we meant to run.

5.12 Billing disputes

(a) Contact us first at concierge@ritualhotyoga.com or 319-431-7399. We’ll investigate and respond within 10 business days and refund any charge we agree was made in error. Most billing problems are fixed the same day.

(b) Nothing here waives your rights under the Fair Credit Billing Act, the Electronic Fund Transfer Act and Regulation E, or your card network’s rules — including your right to dispute a charge with your issuer.

(c) If you initiate a chargeback for a charge that was authorized and properly made, we may suspend your account until it’s resolved and recover that amount, to the extent permitted by law. We won’t do this where the underlying charge was in fact improper.

5.13 When someone else pays

(a) Employer, insurer or benefit program. That arrangement governs payment, but you remain personally bound by these Terms, including every state-law protection in Section 25. If the third party stops paying, we’ll notify you and give you at least 14 days to provide your own payment method before suspending access. We won’t charge your personal card for what a third-party payor failed to remit unless you’ve expressly authorized it after disclosure.

(b) ClassPass, Gympass/Wellhub and similar. That provider’s terms govern your payment and booking, and it — not we — sets how many visits you get. These Terms still apply to you in our studio, and you must complete the waiver in Section 7 before your first class.

(c) Gifting. If you buy a membership for someone else, you’re responsible for payment and they’re responsible for the conduct, waiver and release terms. They must accept these Terms before their first class.

6. STUDIO POLICIES, CLASSES AND RECORDING

6.1 Heat. Many Ritual classes are conducted in rooms heated to approximately 98–102°F, often at elevated humidity. Heat is a core element of the practice and is not adjusted on request during class.

6.2 Doors. Studio doors open 15 minutes before class and close 2 minutes before the start, so classes begin on time. A reservation doesn’t guarantee entry after that cutoff.

6.3 Rules. Follow the posted studio rules and the instructions of our staff and instructors — arrival, hydration, mat and towel use, footwear, cleanliness, scent, phones, filming, noise, personal property and lockers.

6.4 Conduct. Harassment, discrimination, threatening or violent behavior, intoxication, unwanted physical contact, sexual conduct, theft, property damage, and attending while knowingly contagious are grounds for immediate termination without refund. So is wearing footwear or clothing that is unsafe for the practice, playing audible music, or interfering with anyone else’s class.

6.5 Hands-on assists. Instructors may offer physical adjustments. You may decline at any time, for any reason, using the marker provided or by telling the instructor. If you haven’t declined, you consent to appropriate, non-sexual physical adjustment as part of instruction. Report any inappropriate contact immediately to Lindsey Kaalberg, Chief Executive Officer, at concierge@ritualhotyoga.com, or to any studio manager. See Section 16.

6.6 Personal property. We’re not responsible for loss, theft or damage to personal property, including items left in lockers, cubbies, changing areas or vehicles. Lockers are for use during class only; items left more than 72 hours may be donated or discarded.

6.7 Schedule changes. Class schedules, instructors, formats, lengths, music, temperature, amenities and studio hours may change without notice. An instructor substitution isn’t a basis for a refund. Temporary closures for maintenance, weather, utility failure or events beyond our control aren’t a basis for a refund except as provided in §§ 5.9(d), 5.7(e), 24.4 and Section 25.

6.8 No recording of classes. Recording or transmitting any Ritual class — video, audio, photography, streaming or live social posting — is strictly prohibited without our prior written consent. Instructors can’t give that consent. You may photograph or record yourself before or after class, provided you have the permission of every other person identifiable in what you capture.

6.9 You may not film other people. Don’t photograph or film anyone in a Ritual studio without their express permission, and never in a changing area, locker room, restroom or shower under any circumstances. Recording in a changing area is a criminal offense in several states, including Illinois (720 ILCS 5/26-4). Violation is grounds for immediate termination without refund and may be reported to law enforcement.

6.10 Our security cameras — video and audio.

OUR ENTRANCE, LOBBY AND FRONT DESK AREAS ARE RECORDED, INCLUDING SOUND. BY ENTERING, YOU CONSENT TO BEING RECORDED IN THOSE AREAS.

If you’d rather not be recorded, tell any staff member and we’ll step away from the cameras to speak with you. We won’t ask why.

• There are no cameras and no microphones in any practice room, changing area, locker room, restroom or shower. There never will be.
• Notice is posted conspicuously at every studio entrance and at the front desk.
• Recordings are kept about 30 days, then overwritten, unless preserved for an incident, an insurance claim or a legal request.
• Access is limited to studio leadership and Ritual management. Not used for marketing. Never published. No facial recognition, voice identification or emotion recognition.
• Please don’t share health information or card numbers within range of the front desk.
• You may ask us to delete a recording of you by emailing concierge@ritualhotyoga.com with the studio, date and approximate time. We’ll delete it within 10 business days unless it’s subject to a legal hold, open claim or active investigation — and if it is, we’ll tell you.

Why the notice matters: California and Illinois both require the consent of every party before a private conversation may be recorded (Cal. Penal Code § 632; 720 ILCS 5/14-2). We rely on the posted notice and your decision to enter and speak after seeing it. If you didn’t see the notice, tell us and we’ll delete the recording of your visit on request.

6.11 Staff. Our employees and instructors are separately notified in writing that these areas record audio and video. Nothing here authorizes recording any conversation protected by law, including conversations about wages, working conditions or organizing.

7. HEALTH, SAFETY, ASSUMPTION OF RISK, WAIVER AND RELEASE

THIS SECTION LIMITS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO RECOVER DAMAGES FOR INJURY OR DEATH. READ IT BEFORE YOU SIGN.

YOU MAY DECLINE TO SIGN. YOU MAY TAKE IT WITH YOU. YOU MAY CONSULT AN ATTORNEY AT YOUR OWN EXPENSE FIRST. ITS SCOPE IS LIMITED BY YOUR STATE’S LAW — SEE SECTION 25.

7.1 Assumption of risk

By accepting these Terms, enrolling, entering our premises, or attending any class or event, you acknowledge and agree that:

(a) there are inherent risks in the strenuous nature of the Ritual practice, and you have voluntarily chosen to participate in an intense physical exercise program in a heated environment;

(b) we strongly recommend you consult a licensed physician before beginning;

(c) the risks — which can result in serious injury, permanent disability or death — include, without limitation:

• Physiological: abnormal blood pressure, fainting and syncope, heart attack, cardiac arrest, stroke, seizure, hyperthermia, heat exhaustion, heat stroke, dehydration, hyponatremia (dangerously low blood sodium from drinking excessive water), electrolyte imbalance, rhabdomyolysis, hypoglycemia, nausea, aggravation of a pre-existing condition, and death;
• Musculoskeletal: strains, sprains, tears, dislocation, hyperextension, fractures, disc herniation, nerve impingement and overuse injury;
• Environmental: slips on wet or sweat-covered flooring, humidity, low light, sound levels, air quality, equipment and HVAC failure, mirrors and glass;
• From heat specifically: impaired judgment and proprioception, and a reduced perception of your own range of motion, leading to overstretching injury;
• From other people: the negligence or carelessness of you, other participants, guests, spectators, instructors, contractors or staff;
• From hands-on adjustment; and
• From travel to, from and within our premises, including parking areas, stairs and common areas.

(d) you understand that liability may arise from the negligence or carelessness of the persons or entities being released, from dangerous or defective equipment or property they own or control, or from their possible liability without fault; and

(e) you willingly assume full responsibility for these risks.

7.2 Your health representations

(a) You represent that you have no physical impairment, injury, illness or condition that will endanger you or others, and that you’re able to participate safely in vigorous exercise in a heated environment.

(b) Get medical clearance first if you have or develop: heart disease or a prior cardiac event; high or low blood pressure; a history of stroke, aneurysm or blood clot; diabetes; seizure disorder; asthma or another respiratory condition; kidney, liver or thyroid disease; anemia; multiple sclerosis; a history of heat illness; recent surgery or injury; glaucoma or a retinal condition; an eating disorder; or pregnancy. Medications including diuretics, beta blockers, antihistamines, stimulants and antidepressants can increase heat-illness risk.

(c) Pregnancy. We don’t provide medical advice about pregnancy. Heated practice carries specific risks. Follow your own provider’s advice, and tell your instructor.

(d) Ongoing duty. Tell our staff and your instructor about any injury, condition, limitation or medication that could affect your safe participation, before class, and update it as it changes.

(e) Listen to your body. Rest, take child’s pose, leave the room, hydrate or stop at any time. Leaving the room at any point is permitted and encouraged, and no instructor will discourage you. Don’t push past safety to keep up with the class.

(f) Hydration. Hydrate before, during and after — and understand that drinking an excessive volume of plain water can cause hyponatremia, which is dangerous. Managing your own hydration and electrolytes is your responsibility.

(g) Keep current emergency contact information in your account.

7.3 Release

In consideration of being allowed to participate, you release Ritual and the hosting organization, and their principals, agents, employees, independent contractors, instructors, volunteers, officers, directors, members, managers, shareholders, affiliates, parents, subsidiaries, successors, assigns, landlords and insurers, from any and all liability, claims, demands, actions or rights of action related to, arising out of, or in any way connected with your participation — including those allegedly attributable to the negligent acts or omissions of those parties. This agreement binds your successors, representatives, heirs, executors, assigns and transferees.

7.4 What this release does NOT cover

Nothing in this Section releases, and you do not release, any claim arising from: gross negligence, recklessness, or willful or wanton misconduct; intentional wrongdoing; fraud or intentional misrepresentation; sexual misconduct, assault or battery; violation of a statute that prohibits waiver of its protections; any liability that cannot lawfully be released under the law of your state; or any claim for which release is void as against public policy.

See Section 25 for state-specific limits, including Cal. Civ. Code § 1668 and Wis. Stat. § 100.177(14). An unlimited release is an unenforceable release — this carve-out is what makes the rest of this Section valid.

This release also does not extend to an independent statutory wrongful-death or survival claim of a person who has not signed these Terms.

7.5 Indemnification

(a) You accept financial responsibility for any injury you cause to yourself or to any other participant through your own negligence, and agree to indemnify and hold harmless Ritual and the hosting organization, and their principals, agents, employees and volunteers, from liability for injury or death of any person and damage to property resulting from your negligent or intentional act or omission.

(b) Carve-out. You have no obligation to indemnify anyone against a claim to the extent it arises from their own ordinary negligence, gross negligence, recklessness, willful misconduct, fraud or statutory violation — including a claim brought by your spouse, family member, heir, insurer or subrogee. This does not apply where indemnification is prohibited by law.

(c) If either party must incur attorneys’ fees to enforce these Terms, the prevailing party may recover reasonable fees and costs, to the extent permitted by law and subject to any state-law limit on fee-shifting.

7.6 First aid and emergency care

(a) You authorize our staff to administer first aid, use an AED, and, in the event of serious illness or injury, call for emergency medical care and transport you to a medical facility. You accept financial responsibility for that care.

(b) No medical services. Ritual does not provide medical, physical therapy, chiropractic, nutritional or diagnostic services. Instructors are not medical professionals, and nothing said by any Ritual instructor or employee is medical advice.

7.7 Minors — parent and guardian terms

Participants under 18 may attend only with the express written consent of a parent or legal guardian. By allowing a minor to participate, the parent or legal guardian agrees:

(a) Assumption of risk. I understand that participation in heated yoga carries inherent risks including physical exertion, heat illness, injury and dehydration, and I voluntarily assume all such risks on my child’s behalf and my own. I specifically acknowledge that children and adolescents thermoregulate less efficiently than adults and are at elevated risk in a heated room, and I have discussed my child’s participation with their health care provider.

(b) Waiver and release. I release, indemnify and hold harmless Ritual, its owners, instructors, employees, agents, affiliates, successors and assigns from all claims arising out of my child’s participation, whether caused by negligence or otherwise — subject to § 7.4 and to any limit your state places on a parent’s ability to release a minor’s own claims. Many states do not permit a parent to release a minor’s prospective claims; where that is so, this paragraph binds only my own claims and the rest remains in effect.

(c) Responsibility. I am solely responsible for my child’s safety, behavior and well-being, will monitor their health and fitness to participate, and will inform instructors of any known condition, limitation or concern before class.

(d) Medical authorization. In an emergency I authorize Ritual staff to seek appropriate medical treatment for my child, and I accept full responsibility for any costs incurred.

(e) Photography. We will not photograph, film or publish the image of any participant under 18 without the separate written consent of a parent or legal guardian.

8. PHOTO, VIDEO AND LIKENESS

THIS IS OPTIONAL. YOUR MEMBERSHIP DOES NOT DEPEND ON IT. YOU MAY DECLINE AND STILL PRACTICE AT RITUAL.

8.1 Grant. If you check the box, you grant Ritual and those acting with its permission the perpetual, worldwide, royalty-free, non-exclusive right — subject to your right of withdrawal in § 8.3 — to photograph, film and record you (including your name, image, likeness, voice, silhouette and any testimonial), and to use, reproduce, edit, publish, distribute and display those materials in any medium now known or later developed, including our website, social accounts, email and SMS campaigns, advertising, signage and press materials.

8.2 Terms. You won’t be compensated; you waive any right to inspect or approve; Ritual owns the resulting materials; and you waive any claim based on invasion of privacy, right of publicity, defamation or false light arising from a permitted use, including under 765 ILCS 1075 (Illinois Right of Publicity Act), Wis. Stat. § 995.50, Cal. Civ. Code § 3344 and Utah Code §§ 45-3-1 et seq.

8.3 Withdrawal. You may withdraw this permission at any time by writing to concierge@ritualhotyoga.com or telling the front desk. Within 30 days we’ll stop making new uses and use commercially reasonable efforts to remove your image from our website, our social accounts, and active email and SMS campaigns. We can’t recall materials already printed, distributed, published by third parties or reshared by others, and the release remains effective as to those.

8.4 Filming notice. When a scheduled shoot is happening, we post notice at the entrance and at the practice room door. Tell the front desk or the instructor if you’d prefer not to appear and we’ll accommodate you.

8.5 Audio in Illinois. We mute the audio track on class footage recorded in Illinois unless every participant has consented, because Illinois requires all-party consent for recording private conversations (720 ILCS 5/14-2).

8.6 Minors. See § 7.7(e). Separate parental written consent is required.

8.7 Testimonials. If you give us a testimonial or review, it should reflect your honest experience. If we give you anything of value in exchange for a review — a free class, a discount, a product — please disclose that clearly in the review itself. The FTC’s Endorsement Guides (16 C.F.R. Part 255) and its Rule on Consumer Reviews and Testimonials (16 C.F.R. Part 465) place these obligations on us, not on you; we ask for the disclosure so we can meet them. We don’t buy, incentivize, fabricate or suppress reviews, positive or negative. Individual results vary.

9. TESTIMONIALS, OPINIONS AND RELIANCE

Our Services may contain instructor or expert opinions, blog posts, testimonials and general wellness information. Those represent the views of the person who wrote them and aren’t necessarily ours. None of it is medical advice, and it isn’t a substitute for professional diagnosis or the services of a medical professional. Always consult your own physician or qualified provider about any medical condition or any change to your health regimen, and never disregard or delay professional medical advice because of something you read here. In a medical emergency, contact emergency services immediately.

We make no warranty as to the accuracy, currency, completeness or usefulness of general information on our Services, and any reliance you place on it is at your own risk.

10. USER CONTENT

10.1 You’re responsible for anything you post, upload or transmit through our Services (“User Content”). You represent that it’s truthful, offered in good faith, and that you have the right to share it. You may not post anything protected by someone else’s copyright, trademark or other right without their written permission.

10.2 Prohibited content includes: profanity; content promoting discrimination on the basis of any protected characteristic; sexual content, nudity or obscenity; encouragement of illegal activity; anyone else’s private or personal information; and anything infringing another party’s rights. We may remove any User Content at any time, for any reason.

10.3 Licence. By posting User Content to us or tagging us, you grant us a non-exclusive, royalty-free, worldwide licence to reshare it on Ritual channels with attribution. You may revoke this by telling us at concierge@ritualhotyoga.com, and we’ll remove it from our channels within 30 days. This licence is separate from the optional likeness release in Section 8.

10.4 Public spaces. Anything you post in a public forum or comment area is public, and you post it at your own risk. Information you submit through our contact forms or intake forms is handled under our Privacy Policy and won’t be publicly disclosed.

10.5 Copyright complaints (DMCA). If you believe content on our site infringes your copyright, send a notice under 17 U.S.C. § 512(c)(3) containing: identification of the work; identification and location of the infringing material; your name, address, phone and email; your physical or electronic signature; a statement of good-faith belief that the use isn’t authorized; and a statement, under penalty of perjury, that the information is accurate and you’re authorized to act. Send it to:

Copyright Agent — Ritual Hot Yoga 1100 N Lake Shore Dr, Unit 19C, Chicago, IL 60611 concierge@ritualhotyoga.com (subject: “DMCA Notice”) · 319-431-7399

Designation of an agent with the U.S. Copyright Office is a statutory precondition to the safe harbor under 17 U.S.C. § 512(c)(2). We are completing that designation and don’t claim the safe harbor until it’s effective. Notices sent to the address above will nonetheless be received and acted upon, and we won’t assert the absence of a directory listing against any complaining party. We terminate repeat infringers and will forward counter-notifications as the statute provides.

11. MOBILE, TEXT MESSAGES AND EMAIL

11.1 Mobile. Some Services are available by mobile. We don’t charge extra, but your carrier’s messaging and data rates apply. Carriers aren’t liable for delayed or undelivered messages. App store providers are not parties to these Terms and have no warranty or support obligation for our app.

11.2 Marketing texts — consent.

☐ By checking the box and providing your mobile number, you agree that Ritual Hot Yoga may send you recurring marketing and promotional text messages (including messages sent using an automatic telephone dialing system or an artificial or prerecorded voice) at the number you provided. Consent is not a condition of purchase of any goods or services. Message frequency varies (approximately 4/month). Message and data rates may apply. Reply STOP to cancel, HELP for help.

11.3 Transactional messages are different. Class reminders, waitlist notifications, booking confirmations and billing notices are sent because you asked us to provide the Services. Opting out of marketing doesn’t stop those unless you ask us to stop them too.

11.4 How to stop. Reply STOP, QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE or OPT OUT to any message — or tell us in any other reasonable way, including by email, phone or at the front desk. We don’t require a specific keyword or format. We’ll honor it within 10 business days and generally immediately, and send at most one confirmation containing no marketing content. An opt-out in one channel suppresses you in every channel we can reasonably associate with you — the FCC has waived that requirement until January 2027, and we don’t rely on the waiver.

11.5 SMS privacy. No mobile information will be shared with third parties or affiliates for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third party under any circumstances. Your number is shared only with the vendor that transmits messages for us, which is contractually prohibited from any other use. We keep consent records for at least five years, and we don’t send marketing before 8:00 a.m. or after 9:00 p.m. local time.

11.6 Email. We follow the CAN-SPAM Act (15 U.S.C. §§ 7701 et seq.): no false or misleading headers or subject lines; a valid physical postal address in every commercial email; a working unsubscribe link functional for at least 30 days; and opt-outs honored within 10 business days. We never charge a fee, require information beyond your email address, or require a login to unsubscribe. Unsubscribe using the link in any email or write to concierge@ritualhotyoga.com and we’ll promptly remove you from all marketing.

12. PRIVACY

12.1 Our Privacy Policy explains what we collect, why, how long we keep it, and the rights you have. It’s part of these Terms. Read it at ritualhotyoga.com/privacy.

12.2 In short: we collect what we need to run your membership and keep you safe in class. We don’t sell your personal information for money. We do use Meta and Google advertising and analytics technologies on our website, and those transfers may count as a “sale” or “share” under California law — you can opt out, and the Privacy Policy explains how.

12.3 Health information you give us — injuries, conditions, limitations, pregnancy — is used only to keep you safe in class and to service your account. It is never used for marketing, never used to build profiles, and never intentionally shared with advertising or analytics platforms.

12.4 We do not collect biometric identifiers. Ritual does not use fingerprint, palm, hand-geometry, face-scan, iris, retina or voiceprint recognition for check-in or for any other purpose, and does not run facial recognition on class photos, video or camera footage. Check-in is by name, phone number, barcode or key fob. If that ever changes, we’ll obtain your separate written consent first and publish a retention and destruction policy, as 740 ILCS 14 requires.

12.5 Your rights. Wherever you live, you may access, correct, delete or obtain a copy of your information, opt out of marketing, and withdraw your likeness consent. Email concierge@ritualhotyoga.com. We respond within 45 days, we never charge for it, and we never discriminate against you for asking. California, Utah and other state-specific rights are in the Privacy Policy.

12.6 Security and breach notice. We use TLS in transit, a PCI-compliant payment gateway, and access controls. No method of transmission or storage is completely secure. If a breach occurs we’ll notify affected users without unreasonable delay and within the deadline your state’s law sets — including within 45 days in Wisconsin (Wis. Stat. § 134.98).

12.7 Children. We don’t knowingly collect personal information from children under 13 online. Parents may contact us to review or delete a child’s information. We don’t sell or share the personal information of anyone we know to be under 16.

13. TERMINATION AND SURVIVAL

13.1 We may terminate or suspend your access at any time, with or without cause, subject to the refund obligations in Section 5. You may cancel at any time under § 5.6.

13.2 Survival. Sections 1, 4, 7, 8, 10, 12, 13, 15, 17, 21, 22, 23, 24, 25, 26 and 30 survive termination, as do any provisions that by their nature should.

14. THIRD-PARTY SITES AND SERVICES

Our Services may link to sites and services we don’t control, including our booking platform, our payment processor and our social media accounts. We don’t endorse them, don’t control them, and aren’t responsible for their content, products or privacy practices. Read their terms. Your use of them is at your own risk.

15. ASSIGNMENT

You may not assign or transfer these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, financing or sale of assets. We’ll notify you before your information becomes subject to a materially different privacy policy. These Terms bind and benefit the parties’ successors and permitted assigns.

16. NON-HARASSMENT POLICY

16.1 We do not tolerate unwelcome, inappropriate or offensive conduct by our people or by members. If you experience it, tell the person it’s unwelcome if you’re comfortable doing so, and then tell us promptly at concierge@ritualhotyoga.com or to any studio manager.

16.2 When you report, please give us as much specific detail as you can in writing: date, time, studio, names of witnesses, what was said or done, and any other relevant circumstances.

16.3 We will investigate and seek to provide a fair process for everyone involved. We maintain confidentiality to the extent practicable, though our duty to investigate and take corrective action may require disclosing some information, so confidentiality can’t be guaranteed.

16.4 Nothing in this policy, and nothing in Section 21, prevents you from bringing a sexual assault or sexual harassment claim in court — see § 21.2(c).

17. INTELLECTUAL PROPERTY

17.1 “RITUAL,” “RITUAL HOT YOGA,” our logos, class format names, studio trade dress, website and app content, class sequences, photography, video, music selections and written materials are owned by or licensed to Ritual and protected by trademark, copyright and trade dress law. You acquire no rights in any of it by using the Services.

17.2 We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Services and their content for your personal, non-commercial use. You may not record, reproduce, distribute or publicly perform any Ritual class or on-demand content. See § 6.8.

17.3 You may not use any Ritual mark without our prior written permission, including in a domain name or as part of another mark.

18. FEEDBACK

Suggestions and ideas you send us are voluntary, non-confidential and unsolicited. We may use them for any purpose without compensation or obligation to you, and we don’t waive any right to use similar ideas already known to us or developed independently.

19. CONSENT TO ELECTRONIC COMMUNICATIONS

When you use our Services or contact us through them, you’re communicating with us electronically, and you consent to receive communications from us electronically. You may withdraw that consent, and request paper copies at no charge, by contacting concierge@ritualhotyoga.com. Withdrawing it doesn’t cancel your membership.

20. SERVICE INTERRUPTIONS

Our website, app and on-demand content may be suspended temporarily or permanently, without notice, for security, maintenance, repair, system failure or similar reasons. They’re provided on an “as is” and “as available” basis, and we don’t warrant uninterrupted or error-free operation. Service interruptions to digital services aren’t a basis for a refund; studio closures are governed by §§ 5.9(d) and 5.7(e).

21. LEGAL DISPUTES AND ARBITRATION AGREEMENT

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS HOW DISPUTES BETWEEN US ARE RESOLVED AND MAY LIMIT YOUR RIGHT TO GO TO COURT OR HAVE A DISPUTE DECIDED BY A JUDGE OR JURY.

YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS AND KEEP EVERY OTHER BENEFIT OF THIS AGREEMENT. SEE § 21.7. OPTING OUT COSTS NOTHING AND WILL NOT AFFECT YOUR MEMBERSHIP IN ANY WAY.

21.1 Talk to us first. Before starting any formal proceeding, send written notice of the dispute to concierge@ritualhotyoga.com, or to your Studio Operator at the address in § 1.2, describing the problem and what you want. We’ll do the same. We each have 30 days to try to resolve it informally. Most problems get fixed here. This doesn’t shorten any filing deadline, and either of us may seek emergency injunctive relief without completing it.

21.2 Scope, and what’s excluded. Except as stated below, you and Ritual agree that any dispute arising out of or relating to these Terms, your membership, the Services or your relationship with Ritual will be resolved by binding individual arbitration, not in court. This does not apply to:

(a) claims that may be brought in small claims court, which either of us may bring there; (b) claims for emergency or temporary injunctive relief; (c) claims of sexual assault or sexual harassment, which you may elect to bring in court under the federal Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act (9 U.S.C. §§ 401–402) — that election is yours alone, and a court, not an arbitrator, decides whether the Act applies; (d) any claim applicable law says can’t be arbitrated, including any claim under a health-club or fitness statute that guarantees court access, such as 815 ILCS 645/11 and Wis. Stat. §§ 100.177(14) and 100.20(5); and (e) claims under California’s Private Attorneys General Act.

21.3 Rules, forum and cost. Arbitration is administered by JAMS under its consumer arbitration rules then in effect, before a single arbitrator. It takes place in the county where you live, or by videoconference or on documents at your election — you won’t be required to travel. We pay all filing, administrative and arbitrator fees that exceed what you’d pay to file the same claim in your local court. Each party pays its own attorneys’ fees unless a statute or these Terms permit an award; the arbitrator may award you fees on the same basis a court could. The arbitrator may award any relief a court could award you individually, including statutory and, where available, punitive damages, and public injunctive relief where the law provides it. The Federal Arbitration Act governs this Section.

21.4 CLASS ACTION AND JURY TRIAL WAIVER

YOU AND RITUAL EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE ACTION. Claims may be brought only in an individual capacity. The arbitrator may not consolidate more than one person’s claims or preside over any representative proceeding.

If this waiver is held unenforceable as to any claim or as to any request for public injunctive relief, that claim or request will be severed and heard in court and the rest will proceed in arbitration. If this waiver is held unenforceable in its entirety, this whole Section 21 is void and disputes go to court under § 21.8.

21.5 Settlement incentive. If an arbitrator awards you an amount greater than our last written settlement offer, we’ll pay you the greater of the award or $2,500.

21.6 Coordinated filings. If 25 or more similar claims are filed against Ritual by or with the help of the same counsel, they’ll be resolved in batches of no more than 50, one arbitrator per batch, with the results of the initial batches informing a global mediation before further batches proceed. This exists to control cost, not to delay your claim, and it doesn’t extend any deadline that applies to you.

21.7 Your 30-day right to opt out. You may reject this arbitration agreement — including § 21.4 — by sending written notice within 30 days after you first accept these Terms to concierge@ritualhotyoga.com, or to your Studio Operator at the address in § 1.2, stating your name, the studio where you joined, and that you’re opting out of arbitration. That’s all you have to do. Opting out has no effect on your membership, your pricing, or anything else, and we won’t treat you differently for it. If you opt out, disputes go to court under § 21.8. If you opt out, we’re not bound by this Section either.

21.8 Governing law, venue and time limit. These Terms are governed by the law of the state where your studio is located, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs § 21. If a dispute goes to court, venue is in the county where your studio is located — not San Francisco, unless that’s your studio. Bring any claim within one year after the event giving rise to it, or within the period your state’s statute of limitations allows, whichever is longer.

21.9 Section 25 controls. Where your state voids an out-of-state venue clause, a shortened limitations period, a jury-trial waiver or a choice-of-law clause, your state’s law governs and this Section yields to it.

21.10 Survival. This Section survives termination of your membership. A later change to it doesn’t apply to any dispute of which we had notice before the change.

22. INDEMNIFICATION

22.1 You agree to release, indemnify and defend Ritual and its affiliates, and their officers, directors, employees, agents and representatives, from third-party claims and reasonable costs arising out of: (a) your use of the Services; (b) your conduct or interactions with other users; (c) your breach of these Terms; or (d) your violation of § 6.8 (recording classes) or § 6.9 (filming other people).

22.2 We’ll notify you promptly of any such claim, and you’ll allow us to participate in the defense. You may not settle any claim in a way that imposes an obligation on us, or admits fault on our behalf, without our written consent. We may assume the exclusive defense of any matter at our own expense, and if we do, you have no further obligation to defend us in that matter.

22.3 Carve-out. This Section doesn’t apply to any claim to the extent it arises from our own ordinary negligence, gross negligence, recklessness, willful misconduct, fraud or statutory violation, and doesn’t apply where indemnification is prohibited by law.

23. LIMITATION OF LIABILITY

23.1 DISCLAIMER. EXCEPT AS EXPRESSLY STATED IN THESE TERMS AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND RITUAL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, ACCURACY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

23.2 LIMITATION. TO THE FULLEST EXTENT PERMITTED BY LAW, RITUAL WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOSS OF DATA. RITUAL’S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID RITUAL IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR $500.

23.3 EXCEPTIONS — THIS CAP DOES NOT APPLY TO, AND WILL NEVER BE CONSTRUED TO LIMIT:

(A) ANY CLAIM FOR PERSONAL INJURY, ILLNESS OR DEATH; (B) ANY STATUTORY DAMAGES, RESTITUTION, PENALTY, PUNITIVE DAMAGES OR ATTORNEYS’ FEES AVAILABLE UNDER ANY STATUTE IDENTIFIED IN SECTION 25, INCLUDING THE CALIFORNIA CONSUMER LEGAL REMEDIES ACT, THE CALIFORNIA CONSUMER PRIVACY ACT, THE ILLINOIS CONSUMER FRAUD AND DECEPTIVE BUSINESS PRACTICES ACT, THE ILLINOIS BIOMETRIC INFORMATION PRIVACY ACT, THE ILLINOIS RIGHT OF PUBLICITY ACT, WIS. STAT. §§ 100.177 AND 100.20(5), AND THE UTAH STATUTES IDENTIFIED IN § 25.4; (C) GROSS NEGLIGENCE, RECKLESSNESS, WILLFUL MISCONDUCT OR FRAUD; (D) ANY REMEDY AN ARBITRATOR MAY AWARD UNDER § 21.3; OR (E) ANY LIABILITY THAT CANNOT LAWFULLY BE LIMITED.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE ABOVE MAY NOT APPLY TO YOU. IN ANY CONFLICT BETWEEN THIS SECTION AND SECTION 25, SECTION 25 CONTROLS.

24. COMMUNICABLE DISEASE

24.1 Communicable and infectious diseases — including COVID-19, influenza, RSV, norovirus, MRSA, ringworm and other skin and fungal infections, plantar warts and athlete’s foot — spread readily in warm, humid, high-occupancy indoor environments involving shared floors, mats, props, showers and changing areas. A hot yoga studio is such an environment.

24.2 What we do and don’t promise. We’ve put preventative measures in place, including cleaning and disinfection protocols, ventilation and air handling, mat and prop sanitization, and staff illness policies. We cannot and do not guarantee that you won’t become infected. Attending may increase the risk to you and to the people you have contact with.

24.3 Assumption of risk and release. You acknowledge the contagious nature of communicable disease and voluntarily assume the risk that you may be exposed to or infected by one at Ritual, and that such exposure may result in personal injury, illness, permanent disability or death — including where it results from the actions, omissions or negligence of Ritual, its employees, instructors, clients or class participants. You accept sole responsibility for any resulting injury, illness, damage, loss, claim, liability or expense, and release, covenant not to sue, discharge and hold harmless Ritual, its employees, agents and representatives from those claims — subject in all cases to § 7.4.

24.4 Don’t attend while symptomatic. Please forgo attendance if you have: cough; shortness of breath or difficulty breathing; fever; chills; muscle pain; sore throat; new loss of taste or smell; nausea, vomiting or diarrhea; or an open, draining or untreated contagious skin condition. This list isn’t exhaustive.

24.5 Tell us. If you test positive for a reportable communicable disease after attending, please notify Lindsey Kaalberg, Chief Executive Officer, at concierge@ritualhotyoga.com. Your identity will be kept confidential.

24.6 Public health orders. We’ll comply with applicable public health orders, which may require capacity limits, screening, masking or temporary closure. A closure required by a public health order isn’t a breach of these Terms, but if it prevents you from using the Services for more than seven consecutive days, §§ 5.9(d) and 5.7(e) apply.

24.7 Some states don’t allow waiver of certain risks, so the above may not fully apply to you. See Section 25.

25. STATE-SPECIFIC PROVISIONS

THESE PROVISIONS CONTROL. If anything elsewhere in these Terms conflicts with the provisions for the state where you signed up, live or practice, the state-specific provision governs. Where more than one could apply, the one most protective of you applies. Nothing in these Terms waives any right your state’s law says cannot be waived.

25.1 CALIFORNIA

Governed by, among others, the Health Studio Services Contract Law (Cal. Civ. Code §§ 1812.80–1812.98), the Automatic Renewal Law (Bus. & Prof. Code §§ 17600–17606), the Consumer Legal Remedies Act (Civ. Code §§ 1750 et seq.), and the California Consumer Privacy Act.

NOTICE OF YOUR RIGHT TO CANCEL — CALIFORNIA

YOU, THE BUYER, MAY CANCEL THIS AGREEMENT AT ANY TIME PRIOR TO MIDNIGHT OF THE FIFTH BUSINESS DAY OF THE HEALTH STUDIO AFTER THE DATE OF THIS AGREEMENT, EXCLUDING SUNDAYS AND HOLIDAYS. TO CANCEL THIS AGREEMENT, MAIL OR DELIVER A SIGNED AND DATED NOTICE, OR SEND AN EMAIL, WHICH STATES THAT YOU, THE BUYER, ARE CANCELING THIS AGREEMENT, OR WORDS OF SIMILAR EFFECT.

SEND OR DELIVER YOUR NOTICE TO:

RITUAL SAN FRANCISCO, INC. 1122 HOWARD STREET SAN FRANCISCO, CA 94103 EMAIL: CONCIERGE@RITUALHOTYOGA.COM

This notice is provided in at least 10-point boldface type as required by California Civil Code § 1812.85.

THE MINIMUM TERM OF THIS AGREEMENT IS THREE (3) MONTHS. THE TOTAL AMOUNT YOU ARE OBLIGATED TO PAY DURING THAT MINIMUM TERM IS $720 (UNLIMITED MONTHLY, AT $240 PER MONTH) OR $900 (ALL ACCESS, AT $300 PER MONTH), PLUS APPLICABLE TAX. AFTER THE MINIMUM TERM, THIS MEMBERSHIP CONTINUES MONTH-TO-MONTH UNTIL YOU CANCEL, AND IN NO EVENT BEYOND THREE (3) YEARS OR $4,400 IN TOTAL PAYMENTS, WHICHEVER OCCURS FIRST.

This disclosure is presented in at least 14-point type above the signature line, as required by California Civil Code § 1812.84.

(a) Extended cancellation windows and refund deadline. See § 5.7(a). Refunds within 10 days. Civ. Code § 1812.85.

(b) Maximum term and price. No California term exceeds three years; no payment obligation extends beyond the term; and no California health studio contract will exceed $4,400 inclusive of any initiation fee and exclusive of interest and finance charges. Civ. Code §§ 1812.84, 1812.86. If California law is amended to change this cap, the amended cap applies.

(c) Cancellation method and notice period. California law requires that you be permitted to cancel in person, by email from a registered address, or by first-class mail — and we provide all three. In addition, we offer every method in § 5.6, including online and by phone. Any advance-notice requirement will not exceed 30 days. Civ. Code § 1812.84.

(d) Automatic renewal. We present the renewal terms clearly and in visual proximity to the consent request; obtain your separate affirmative consent; send an acknowledgment you can keep; let you cancel in the same medium you used to enroll, including online in one step if you enrolled online; display a continuously visible cancel control alongside any retention offer; give 7 to 30 days’ notice of a price increase; send an annual reminder; and retain proof of consent for at least three years. Bus. & Prof. Code §§ 17600–17606.

(e) Limits on the release. California Civil Code § 1668 provides that a contract exempting anyone from responsibility for their own fraud, willful injury, or violation of law — whether willful or negligent — is against the policy of the law. Section 7 therefore releases ordinary negligence only, and only to the extent California permits.

(f) Consumer Legal Remedies Act. Nothing here waives any right or remedy under the CLRA. Any provision purporting to do so is void as to California members. Civ. Code § 1751.

(g) Waiver of unknown claims. To the extent Section 7 is construed to release a claim existing when you sign, you waive California Civil Code § 1542, which provides: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” This waiver doesn’t apply to any claim that may not lawfully be released.

(h) Gift certificates. California gift cards carry no expiration date and no service or dormancy fee, and balances under $15 are redeemable in cash on request. Civ. Code § 1749.5.

(i) Audio recording. Cal. Penal Code § 632 prohibits recording a confidential communication without all parties’ consent. We post conspicuous notice of audio and video recording at the entrance and front desk of our California studio, so that no communication within range is confidential within the statute’s meaning. You may ask staff to move a conversation out of range, and may request deletion. See § 6.10.

(j) Venue. For California members, venue is in the county where your studio is located.

(k) Accessibility. We are committed to compliance with the Americans with Disabilities Act and the California Unruh Civil Rights Act (Civ. Code § 51). If you encounter a barrier, tell us at concierge@ritualhotyoga.com and we’ll respond within five business days.

(l) Consumer complaints. Under California Civil Code § 1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Sacramento, CA 95834, or (916) 445-1254 or (800) 952-5210.

25.2 ILLINOIS

Governed by, among others, the Physical Fitness Services Act (815 ILCS 645), the Automatic Contract Renewal Act (815 ILCS 601), the Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505), the Biometric Information Privacy Act (740 ILCS 14), and the Right of Publicity Act (765 ILCS 1075).

CANCELLATION AND REFUND — ILLINOIS

YOU MAY CANCEL THIS CONTRACT WITHIN THREE (3) BUSINESS DAYS AFTER THE FIRST BUSINESS DAY FOLLOWING THE DATE YOU SIGNED IT, AND ALL MONIES PAID UNDER THIS CONTRACT WILL BE REFUNDED TO YOU.

IF THE FACILITY IS NOT YET OPEN AT THE TIME YOU SIGN, YOU MAY CANCEL WITHIN SEVEN (7) CALENDAR DAYS AND RECEIVE A FULL REFUND.

TO CANCEL, SEND WRITTEN NOTICE BY CERTIFIED OR REGISTERED MAIL, THROUGH OUR WEBSITE, OR BY EMAIL, TO THE STUDIO WHERE YOU PURCHASED:

RIVER NORTH — 750 N FRANKLIN ST, CHICAGO, IL 60654 WICKER PARK — 2235 W NORTH AVE, FLOOR 1, CHICAGO, IL 60647 WEST LOOP — 847 W RANDOLPH ST, CHICAGO, IL 60607 LAKEVIEW (NMV CORP.) — 2805 N SHEFFIELD AVE, CHICAGO, IL 60657 EMAIL: CHICAGOCONCIERGE@RITUALHOTYOGA.COM

815 ILCS 645/6.

(a) Maximum term. The initial term of services under any Illinois contract does not extend more than one year from the date the parties enter into it. Renewal options are for successive periods of no more than one year each. 815 ILCS 645/8.

(b) Renewal consideration. Where a renewal option is offered, the consideration for the renewal period is not less than 10% of the cash price of the original membership, as 815 ILCS 645/8 requires. (That is a statutory price floor, not a required discount.)

(c) Automatic renewal. Our contracts comply with the Automatic Contract Renewal Act, 815 ILCS 601, as 815 ILCS 645/6(c) requires: renewal terms disclosed clearly and conspicuously before the agreement is fulfilled and in proximity to the consent request; affirmative consent obtained before charging; an acknowledgment sent; at least 3 days’ notice before the cancellation deadline for any free trial or promotional period of 15 days or more; 30 to 60 days’ written notice before the cancellation deadline for any initial term of 12 months or longer that renews for more than one month; and if you enrolled online, you may cancel online.

(d) Relocation. If you permanently relocate more than 25 miles and can’t transfer to a comparable facility, you may cancel and are liable only for charges through the relocation date. 815 ILCS 645/6 would permit a fee of up to the lesser of 10% of the unused balance or $50. We don’t charge it.

(e) Death or disability. You or your estate are liable only for charges allocable to the time before death or the onset of disability. 815 ILCS 645/6.

(f) Refunds within 30 days of our receipt of your cancellation notice. 815 ILCS 645/6(b).

(g) Total payment obligation is disclosed to you before purchase. 815 ILCS 645/5. We retain the original of your contract while it’s in effect and for three years after. 815 ILCS 645/4.

(h) CPR. At least one employee trained and currently certified in cardiopulmonary resuscitation is present on the premises during staffed hours, as 815 ILCS 645/14 requires.

(i) Venue. We will not seek to enforce any out-of-state venue or forum provision against an Illinois member. For Illinois members, venue is in the Illinois county where your studio is located.

(j) Waiver of Illinois law is void. Any provision purporting to bind you to waive compliance with the Physical Fitness Services Act or the Consumer Fraud Act is void and will not be enforced against you. Under 815 ILCS 645/10 a contract induced by false, deceptive or misleading information is void and unenforceable, and under 815 ILCS 645/11 a customer injured by a violation may recover treble the actual damages assessed, plus costs and reasonable attorneys’ fees.

(k) Biometric Information Privacy Act. We do not collect biometric identifiers or biometric information in Illinois. See § 12.4. If that ever changes we’ll comply fully with 740 ILCS 14/15 before any collection, including a separate signed written release and a publicly posted retention and destruction schedule.

(l) Right of publicity. We will not use your identity for a commercial purpose without your previous written consent, as 765 ILCS 1075/30 requires. Your consent under Section 8 is that written consent, and you may withdraw it under § 8.3.

(m) Audio recording. Illinois requires all-party consent to record a private conversation. 720 ILCS 5/14-2. Conspicuous written notice is posted at the entrance and front desk before the recorded area; we mute audio on all Illinois class footage unless every participant has consented; you may ask staff to step out of range; and you may request deletion. There are no microphones in practice rooms, changing areas, restrooms or showers.

(n) Limits on the release. Section 7 is enforceable in Illinois only to the extent Illinois law permits. It does not release claims for willful and wanton conduct, gross negligence, or violation of statute, and § 7.7(b) binds only the signing parent’s own claims to the extent Illinois prohibits waiving a minor’s.

25.3 WISCONSIN

Governed by, among others, Wis. Stat. § 100.177 (fitness center contracts), § 100.18 (fraudulent representations), § 100.20(5) (private remedies), § 995.50 (right of privacy) and § 134.98 (breach notification).

CANCELLATION AND REFUNDS

RIGHT TO CANCEL. YOU ARE PERMITTED TO CANCEL THIS CONTRACT UNTIL MIDNIGHT OF THE 3RD OPERATING DAY AFTER THE DATE ON WHICH YOU SIGNED THE CONTRACT. IF THE FACILITIES OR SERVICES THAT ARE DESCRIBED IN THE CONTRACT ARE NOT AVAILABLE AT THE TIME YOU SIGN THE CONTRACT, YOU HAVE UNTIL MIDNIGHT OF THE 3RD OPERATING DAY AFTER THE DAY ON WHICH YOU RECEIVED NOTICE OF THEIR AVAILABILITY, TO CANCEL THE CONTRACT.

YOU MAY CANCEL BY NOTIFYING SOVI ENTERPRISE LLC D/B/A RITUAL HOT YOGA LAKE COUNTRY BY ANY WRITING MAILED OR DELIVERED WITHIN THE PREVIOUSLY DESCRIBED TIME PERIOD TO:

SOVI ENTERPRISE LLC D/B/A RITUAL HOT YOGA LAKE COUNTRY 1040 OCONOMOWOC PARKWAY OCONOMOWOC, WI 53066 EMAIL: LAKECOUNTRYCONCIERGE@RITUALHOTYOGA.COM

IF YOU DO SO CANCEL, ANY PAYMENTS MADE BY YOU, LESS A USER FEE OF NO MORE THAN $3 PER DAY OF ACTUAL USE, WILL BE REFUNDED WITHIN 21 DAYS AFTER NOTICE OF CANCELLATION IS DELIVERED, AND ANY EVIDENCE OF ANY INDEBTEDNESS EXECUTED BY YOU WILL BE CANCELED BY SOVI ENTERPRISE LLC D/B/A RITUAL HOT YOGA LAKE COUNTRY AND ARRANGEMENTS WILL BE MADE TO RELIEVE YOU OF ANY FURTHER OBLIGATION TO PAY THE SAME.

This notice is provided under the caption “CANCELLATION AND REFUNDS” in boldface uppercase type of not less than 10-point size, as required by Wis. Stat. § 100.177(6). Ritual does not charge the $3 per day user fee.

(a) Maximum term. No Wisconsin contract for center services has a term exceeding two years. Wis. Stat. § 100.177(5).

(b) Full price disclosure. This agreement clearly discloses the full price of your contractual obligation, including interest and all other charges. Wis. Stat. § 100.177(5).

(c) Facilities disclosure and availability. We clearly disclose the identity and location of the facilities available to you, the general nature of the major facilities and services, and any conditions or restrictions on their use (§ 100.177(3)); all agreed facilities and services will be available no later than six months after you sign (§ 100.177(4)).

(d) Limit on advance payment. You will not be required to pay more than $25, or 10% of the total contract price, whichever is less, before you receive written notice that the facilities and services are available. Wis. Stat. § 100.177(8).

(e) Cancellation charge cap. Wis. Stat. § 100.177(9) limits any cancellation charge to the $3 per day of actual use fee. We don’t charge it.

(f) Facilities become unavailable. You owe only the pro-rata portion for time elapsed and the remainder is refunded — or, at your option, you may complete the term at another Ritual location at the disclosed price. § 100.177(11).

(g) Death or disability. You are liable only for the pro-rata portion of the consideration for the elapsed contract time. § 100.177(12).

(h) Financial responsibility. Where we collect more than $100 from you before services are delivered, we maintain proof of financial responsibility in the form of an escrow account, or a bond, certificate of deposit or irrevocable letter of credit of at least $25,000, as § 100.177(13) requires, and will furnish evidence on written request.

(i) UNENFORCEABILITY — WISCONSIN

UNDER WIS. STAT. § 100.177(14), THIS CONTRACT IS UNENFORCEABLE AGAINST YOU IF: YOU RELIED ON FALSE OR DECEPTIVE INFORMATION; THE CONTRACT FAILS TO COMPLY WITH ANY REQUIREMENT OF WIS. STAT. § 100.177; WE FAIL TO PERFORM; OR THE CONTRACT CONTAINS A WAIVER OF ANY OF YOUR RIGHTS UNDER THAT SECTION.

NOTHING IN THESE TERMS WAIVES ANY RIGHT YOU HAVE UNDER WIS. STAT. § 100.177, AND ANY PROVISION THAT WOULD DO SO IS VOID AS TO WISCONSIN MEMBERS.

(j) Remedies preserved. DATCP may seek injunctive relief and civil forfeitures under § 100.177(15), and you may bring a private action under § 100.177(15)(b) and § 100.20(5) and recover twice the amount of your pecuniary loss, together with costs including a reasonable attorney fee. You may also sue under § 100.18 for untrue, deceptive or misleading representations. Nothing in these Terms, including Section 21, limits or shortens those remedies.

(k) Right of privacy — likeness. Wis. Stat. § 995.50(2)(am)2 makes it an actionable invasion of privacy to use a living person’s name, portrait or picture for advertising or trade without first obtaining written consent, or a parent’s or guardian’s consent for a minor. We obtain that consent under Section 8 and won’t use your image without it.

(l) Telemarketing. We comply with Wis. Stat. § 100.52 and Wis. Admin. Code ch. ATCP 127, including the National Do Not Call Registry and the 8:00 a.m.–9:00 p.m. calling window.

(m) Breach notification within 45 days of discovery. Wis. Stat. § 134.98.

(n) Limits on the release. Wisconsin construes exculpatory contracts narrowly and has held broad, all-purpose releases void as against public policy. Section 7 applies in Wisconsin only to the extent Wisconsin law permits, releases ordinary negligence only, and does not release gross negligence, recklessness, intentional misconduct, or any claim arising under Wis. Stat. § 100.177.

(o) Venue. For Wisconsin members, venue is in the Wisconsin county where your studio is located.

25.4 UTAH

Governed by, among others, the Fitness Center Services Protection Act (Utah Code §§ 13-23-101 et seq.), the Consumer Sales Practices Act (ch. 13-11), the Consumer Privacy Act (§§ 13-61-101 et seq.), and the Abuse of Personal Identity Act (§§ 45-3-1 et seq.).

(a) Scope note. Utah Code § 13-23-101 excludes from “fitness center” a business whose primary operation is to teach or allow the practice of yoga or Pilates. Ritual’s primary operation is teaching yoga. We nevertheless extend the substantive protections of the Act to Utah members as a matter of policy, and will register and bond with the Utah Division of Consumer Protection if and to the extent the Act applies to any Ritual location.

YOUR RIGHT TO RESCIND — UTAH

YOU MAY RESCIND THIS CONTRACT AT ANY TIME BEFORE MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DAY ON WHICH YOU SIGNED IT. TO RESCIND, DELIVER OR MAIL WRITTEN NOTICE TO:

LAM VENTURES LLC D/B/A RITUAL HOT YOGA SALT LAKE CITY 3640 S HIGHLAND DRIVE SALT LAKE CITY, UT 84106 EMAIL: SALTLAKECONCIERGE@RITUALHOTYOGA.COM

YOU WILL RECEIVE A FULL REFUND, LESS THE REASONABLE VALUE OF ANY SERVICES YOU HAVE ALREADY RECEIVED.

The rescission right is provided by Utah Code § 13-23-103, which also permits rescission by email. Utah Code § 13-23-102(6) requires the contract to state that right clearly and to give the address for a rescission notice. Ritual voluntarily extends this window to five business days.

(b) Written contract and disclosures. Your Utah contract states the date; our name and address; your name, address and telephone number; the primary location where you’ll receive services; the studio rules; the cancellation and refund policy; and any equipment or facilities omitted or subject to change. Utah Code § 13-23-102.

(c) Maximum term. No Utah contract exceeds 36 months. We do not sell lifetime memberships in Utah.

(d) Prepayment limit. For a monthly membership, we will not collect more than two months of dues in advance.

(e) Automatic renewal notice. For any Utah term contract that automatically renews, we send notice no sooner than 60 days and no later than 30 days before the renewal date.

(f) RELOCATION OF YOUR HOME STUDIO — UTAH

RITUAL MAY ASSIGN THIS CONTRACT OR RELOCATE YOUR SERVICES TO ANOTHER RITUAL FACILITY LOCATED WITHIN FIVE (5) DRIVING MILES OF YOUR PRIMARY LOCATION. IF RITUAL RELOCATES YOUR SERVICES MORE THAN FIVE DRIVING MILES FROM YOUR PRIMARY LOCATION, YOU MUST APPROVE THE RELOCATION OR YOU MAY CANCEL THIS CONTRACT AND RECEIVE A PRO-RATA REFUND.

(g) Registration and surety. Where required, we register each facility with the Utah Division of Consumer Protection and maintain a surety bond or certificate of deposit in the amount required by Utah Code § 13-23-104, which scales from $5,000 to $75,000 by number of unexpired contracts. § 13-23-105 sets out the exemptions, including memberships billed monthly with no more than two months collected in advance.

(h) Utah Consumer Privacy Act. Utah residents may confirm processing and access data, delete data they provided, obtain a portable copy, and opt out of targeted advertising and the sale of personal data. Email concierge@ritualhotyoga.com; we respond within 45 days and, where we decline to act, state the reasons, as Utah Code § 13-61-203(3) requires. The Act doesn’t require an appeal process; we voluntarily provide one, decide it within 45 days, and if we deny it we’ll tell you how to submit a complaint to the Utah Attorney General.

(i) Abuse of Personal Identity Act. Utah Code §§ 45-3-1 et seq. prohibit using an individual’s personal identity in an advertisement without express consent, including AI-generated, digitally manipulated or audiovisually recreated likenesses, and provide that failure to object is not consent. We obtain express written consent under Section 8 and do not create AI-generated or digitally simulated likenesses of members or instructors.

(j) Limits on the release. Section 7 applies in Utah only to the extent Utah law permits and does not release gross negligence, recklessness or intentional misconduct.

(k) Venue. For Utah members, venue is in the Utah county where your studio is located.

25.5 OTHER STATES

(a) If you purchase or reside in a state not addressed above, you receive the greater of the protections these Terms provide generally and the protections your state’s law requires. We won’t enforce any provision your state’s law prohibits.

(b) Health club statutes. Many states regulate fitness membership contracts — including New York (Gen. Bus. Law §§ 620–631), Massachusetts (M.G.L. c. 93 § 78), Texas (Health & Safety Code ch. 702), Florida (Fla. Stat. §§ 501.012–501.019), Ohio, Michigan, Pennsylvania, New Jersey, Maryland, Minnesota, Colorado and others. Where you sign in one of those states, that state’s requirements apply.

(c) Automatic renewal statutes. New York, Colorado, Connecticut, Maine, Maryland, Massachusetts, Virginia, Arkansas, Louisiana and New York City impose additional requirements. We build to the strictest applicable standard.

(d) Anti-waiver. In every state, any provision purporting to waive a right that state law says cannot be waived is void to that extent and doesn’t affect the rest.

26. ENTIRE AGREEMENT, SEVERABILITY AND WAIVER

26.1 These Terms, together with the documents listed in § 1.6, are the entire agreement between you and Ritual on this subject and supersede all prior terms.

26.2 Severability. If any portion of these Terms is held invalid, the remainder remains in full force and effect. An invalid provision will be reformed to the minimum extent necessary to make it enforceable, or severed if it can’t be.

26.3 No waiver. Our failure to enforce any provision isn’t a waiver of it, and no waiver of one term is a waiver of any other.

26.4 No reliance — with a carve-out. Except as expressly set out here, you haven’t relied on any statement or representation not contained in these Terms. This does not exclude or limit any liability or remedy for fraud, fraudulent inducement or misrepresentation, and does not waive any right under a statute that prohibits such a waiver.

26.5 Force majeure. Neither party is liable for failure to perform due to causes beyond its reasonable control — natural disaster, fire, flood, extreme weather, epidemic or pandemic, public health order, war, terrorism, civil unrest, labor dispute, utility or internet failure, or supply chain disruption. A force majeure event does not excuse our obligation to refund amounts you prepaid for services we cannot deliver.

26.6 Interpretation. Headings are for convenience only. “Including” means “including without limitation.” These Terms will not be construed against either party as the drafter.

26.7 Language. These Terms are in English. Any translation is for convenience. Where California Civil Code § 1632 applies to a transaction negotiated primarily in Spanish, Chinese, Tagalog, Vietnamese or Korean, we’ll provide a translation of every term before execution. Civ. Code § 1632(b) enumerates the covered transactions and doesn’t list health studio contracts; we’ll furnish a translation as a voluntary accommodation on request in any other case.

26.8 Third-party beneficiaries. Except for the released and indemnified parties identified in Sections 7 and 22, these Terms create no third-party beneficiary rights.

27. NOTICES

27.1 To you. We may give notice by email or SMS to the contact information in your account, by posting in your account, by mail, or by conspicuous posting on our website. Keep your contact information current — notice to the address on file is effective even if you no longer monitor it.

27.2 To us. Send legal notices to concierge@ritualhotyoga.com and, by mail, to your Studio Operator at the address in § 1.2, with a copy to Ritual Franchising Company, LLC, 1100 N Lake Shore Dr, Unit 19C, Chicago, IL 60611.

28. UPDATES TO THESE TERMS

28.1 We may update these Terms. The “Last updated” date at the top always reflects the current version.

28.2 If we materially change them in a way that affects your membership, we’ll give clear and conspicuous notice in a form you can keep, together with how to cancel. Continuing to use the Services after the effective date means you accept the change, and you may cancel under § 5.6 rather than accept, without penalty.

28.3 Three limits on that. (a) No change applies retroactively to any claim of which we had notice before the effective date. (b) No change to the automatic renewal terms in § 5.4 takes effect as to an existing member without the separate affirmative consent required by § 1.5(a). (c) Any price increase is governed by § 5.8.

29. FRANCHISE INFORMATION

THIS SECTION IS FOR PROSPECTIVE FRANCHISEES. IT DOES NOT APPLY TO STUDIO MEMBERS AND DOES NOT AFFECT YOUR MEMBERSHIP.

29.1 Not an offer. This website is not a franchise offering. A franchise offering can be made by us only in a state if we are first registered, excluded, exempted or otherwise qualified to offer franchises in that state, and only if we provide you with an appropriate Franchise Disclosure Document. Follow-up or individualized responses that involve effecting or attempting to effect the sale of a franchise will be made only if we are first in compliance with state registration requirements or covered by an applicable exclusion or exemption.

29.2 Fourteen-day rule. Under the FTC Franchise Rule, 16 C.F.R. § 436.2(a), we must furnish our FDD at least 14 calendar days before you sign any binding agreement with, or make any payment to, us or an affiliate. Several states require the same or stricter — Cal. Corp. Code § 31119, 815 ILCS 705/5(2), Wis. Stat. § 553.27(4).

29.3 NO FINANCIAL PERFORMANCE REPRESENTATION

WE DO NOT MAKE ANY REPRESENTATIONS ABOUT A FRANCHISEE’S FUTURE FINANCIAL PERFORMANCE OR THE PAST FINANCIAL PERFORMANCE OF COMPANY-OWNED OR FRANCHISED OUTLETS. WE ALSO DO NOT AUTHORIZE OUR EMPLOYEES OR REPRESENTATIVES TO MAKE ANY SUCH REPRESENTATIONS EITHER ORALLY OR IN WRITING. IF YOU ARE PURCHASING AN EXISTING OUTLET, HOWEVER, WE MAY PROVIDE YOU WITH THE ACTUAL RECORDS OF THAT OUTLET. IF YOU RECEIVE ANY OTHER FINANCIAL PERFORMANCE INFORMATION OR PROJECTIONS OF YOUR FUTURE INCOME, YOU SHOULD REPORT IT TO THE FRANCHISOR’S MANAGEMENT BY CONTACTING LINDSEY KAALBERG, CHIEF EXECUTIVE OFFICER, 1100 N LAKE SHORE DR, UNIT 19C, CHICAGO, IL 60611, 319-431-7399, THE FEDERAL TRADE COMMISSION, AND THE APPROPRIATE STATE REGULATORY AGENCIES.

Required by 16 C.F.R. § 436.5(s)(2).

29.4 Financing. Ritual Franchising Company, LLC does not offer or guarantee financing except as disclosed in Item 10 of our FDD. We may identify third-party lenders as a courtesy; we don’t endorse or guarantee any of them, and referral doesn’t mean approval. Owning a franchise involves substantial risk, including the risk of losing your entire investment. Consult your own attorney and accountant.

29.5 No security. Nothing in our franchise materials is an offer to sell a security. A franchise is not a passive investment and requires your active, substantial personal involvement.

29.6 Member memberships are not investments. For clarity: a studio membership creates no equity, ownership, security, profit-sharing or investment interest of any kind in Ritual.

29.7 Anti-fraud. If you encounter an offer to invest in “Ritual Hot Yoga” that did not come directly from Ritual Franchising Company, LLC through a registered FDD process, treat it as fraudulent and report it to concierge@ritualhotyoga.com and your state securities regulator.

29.8 CALIFORNIA WEBSITE NOTICE

OUR WEBSITE HAS NOT BEEN REVIEWED OR APPROVED BY THE CALIFORNIA DEPARTMENT OF FINANCIAL PROTECTION AND INNOVATION. ANY COMPLAINTS CONCERNING THE CONTENT OF THIS WEBSITE MAY BE DIRECTED TO THE CALIFORNIA DEPARTMENT OF FINANCIAL PROTECTION AND INNOVATION AT WWW.DFPI.CA.GOV.

10 C.C.R. § 310.156.3.

29.9 Anti-waiver. Any condition purporting to bind a franchisee to waive compliance with the California Franchise Investment Law is void (Cal. Corp. Code § 31512); the same is true under 815 ILCS 705/41 as to any Illinois law, and under Wis. Stat. § 553.76. Any provision in a franchise agreement designating jurisdiction or venue outside Illinois is void (815 ILCS 705/4), and Cal. Bus. & Prof. Code § 20040.5 voids out-of-California venue for a franchise with California premises. California franchise relationship rights are governed by Bus. & Prof. Code §§ 20000–20044, and the Wisconsin Fair Dealership Law (Wis. Stat. ch. 135) may supersede inconsistent provisions.

29.10 No waiver by questionnaire. No statement, questionnaire, or acknowledgment signed or agreed to by a franchisee in connection with the commencement of the franchise relationship shall have the effect of (i) waiving any claims under any applicable state franchise law, including fraud in the inducement, or (ii) disclaiming reliance on any statement made by any franchisor, franchise seller, or other person acting on behalf of the franchisor. This provision supersedes any other term of any document executed in connection with the franchise. (NASAA Statement of Policy, September 18, 2022.)

29.11 REGISTRATION OF A FRANCHISE BY A STATE DOES NOT MEAN THAT THE STATE RECOMMENDS THE FRANCHISE OR HAS VERIFIED THE INFORMATION IN THE DISCLOSURE DOCUMENT.

MANY FRANCHISE AGREEMENTS DO NOT ALLOW YOU TO RENEW UNCONDITIONALLY AFTER THE INITIAL TERM EXPIRES. YOU MAY HAVE TO SIGN A NEW AGREEMENT WITH DIFFERENT TERMS AND CONDITIONS IN ORDER TO CONTINUE TO OPERATE YOUR BUSINESS.

30. CONTACTING US

Questions about these Terms, your membership, privacy, accessibility, or anything else:

concierge@ritualhotyoga.com · 319-431-7399

Cancellations — your studio’s concierge: concierge@ritualhotyoga.com (SOMA) · chicagoconcierge@ritualhotyoga.com · lakecountryconcierge@ritualhotyoga.com · saltlakeconcierge@ritualhotyoga.com

By mail — your Studio Operator at the address in § 1.2.

Ritual Franchising Company, LLC (franchisor only — not a party to your membership) 1100 N Lake Shore Dr, Unit 19C · Chicago, IL 60611 · 319-431-7399

ACKNOWLEDGMENT

I HAVE READ AND UNDERSTOOD THE ASSUMPTION OF RISK AND RELEASE OF LIABILITY IN SECTION 7, AND I UNDERSTAND THAT BY SIGNING — OR BY CLICKING THE ACCEPTANCE BUTTON WHEN CREATING AN ACCOUNT — I AM WAIVING VALUABLE LEGAL RIGHTS AND AM OBLIGATED TO INDEMNIFY THE PARTIES NAMED FOR LIABILITY CAUSED BY MY NEGLIGENT OR INTENTIONAL ACT OR OMISSION.

I UNDERSTAND THAT I AM COMMITTING TO A THREE-MONTH MINIMUM MEMBERSHIP TOTALING $720 (UNLIMITED MONTHLY) OR $900 (ALL ACCESS), THAT MY MEMBERSHIP THEN CONTINUES MONTH-TO-MONTH WITH RECURRING AUTOMATIC CHARGES UNTIL I CANCEL, AND THAT CANCELLATION REQUIRES 30 DAYS’ WRITTEN NOTICE.

I UNDERSTAND THAT THIS AGREEMENT CONTAINS AN ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER, AND THAT I MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS UNDER § 21.7 WITHOUT AFFECTING MY MEMBERSHIP.

Separate acknowledgments — each requires its own affirmative action, and none is pre-checked:

☐ I agree to the 3-month minimum commitment and the automatic renewal terms in Section 5. (Required.)

☐ I have read and agree to the Assumption of Risk, Waiver and Release in Section 7. (Required.)

☐ I agree to receive recurring marketing text messages as described in Section 11. Consent is not a condition of purchase. (Optional.)

☐ I agree to the photo, video and likeness release in Section 8. (Optional — your membership does not depend on this.)

Name: _______________________ Signature: _______________________ Date: ____________

Studio: _______________________ Membership type: _______________________

Parent or legal guardian (if the participant is under 18): Print: _______________________ Signature: _______________________ Date: ____________

© 2015–2026 Ritual Hot Yoga. All Rights Reserved. Ritual studios are owned and operated by the entities identified in § 1.2.