PLEASE READ THESE TERMS CAREFULLY BEFORE CREATING AN ACCOUNT, BOOKING A CLASS, OR ENTERING A RITUAL STUDIO. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, OBLIGATIONS AND REMEDIES, INCLUDING AN ASSUMPTION OF RISK, A WAIVER AND RELEASE OF LIABILITY, AN INDEMNIFICATION OBLIGATION, AND LIMITS ON OUR LIABILITY TO YOU.

THIS AGREEMENT IS SUBJECT TO BINDING ARBITRATION AND A WAIVER OF CLASS ACTION RIGHTS, WHICH MAY LIMIT YOUR ABILITY TO BRING AN ACTION IN COURT OR HAVE A DISPUTE DECIDED BY A JUDGE OR JURY. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS WITHOUT ANY EFFECT ON YOUR MEMBERSHIP — SEE SECTION 21.

YOUR MEMBERSHIP INCLUDES A THREE-MONTH MINIMUM COMMITMENT AND AUTHORIZES RECURRING AUTOMATIC CHARGES UNTIL YOU CANCEL. SEE SECTION 5.

Some provisions apply only in certain states. Section 25 sets those out, and it controls over anything inconsistent elsewhere in these Terms.

Last updated: September 15, 2026 · Version 3.5 · Supersedes all prior Terms and Conditions

CONTENTS

1. Scope of This Agreement
2. Who May Use Our Services
3. Accounts and Account Security
4. Permitted and Prohibited Uses
5. Memberships, Payment, Cancellation and Refunds
6. Studio Policies, Classes and Recording
7. Health, Safety, Assumption of Risk, Waiver and Release
8. Photo, Video and Likeness
9. Testimonials, Opinions and Reliance
10. User Content
11. Mobile, Text Messages and Email
12. Privacy 12A. Accessibility
13. Termination and Survival
14. Third-Party Sites and Services
15. Assignment
16. Non-Harassment Policy
17. Intellectual Property
18. Feedback
19. Consent to Electronic Communications
20. Service Interruptions 20A. Programs, Events, Retail and Rentals
21. Legal Disputes and Arbitration Agreement
22. Indemnification
23. Limitation of Liability
24. Communicable Disease
25. State-Specific Provisions
26. Entire Agreement, Severability and Waiver
27. Notices
28. Updates to These Terms
29. Contacting Us

1. SCOPE OF THIS AGREEMENT

1.1 These Terms and Conditions (the “Terms”) are a binding agreement between you and the Ritual entity that operates the studio where you purchased, covering our website at ritualhotyoga.com, our booking platform, our mobile application, and our studios (together, the “Services”).

1.2 Which entity you’re contracting with. Ritual studios are operated by separate legal entities. Your agreement is with the entity that operates the studio where you purchased your membership:

“Ritual,” “we,” “us” means that operating entity together with its affiliates, and their respective officers, directors, members, managers, employees, independent contractors, instructors, agents, volunteers, landlords and insurers. “You” means any person who creates an account, purchases anything, books or attends a class, enters a studio, or uses our website or app.

1.3 Independently owned studios. The studios marked independently owned above are operated by independent franchisees who are solely responsible for their own legal and regulatory compliance, their relationship with you, and the classes and services offered at their studios. Ritual Hot Yoga, LLC does not employ their staff, does not control their day-to-day operations, and is not a party to your membership agreement with them — except as to the digital-services Sections allocated to it below. Where you purchase through our website or app for use at an independently owned studio, Ritual Hot Yoga, LLC acts solely as the operator of the website, app and booking platform, and as agent for that Studio Operator for the limited purpose of accepting your enrollment and payment. Sections 1, 3, 4, 9, 10, 11, 12, 12A.3, 14, 17, 18, 19, 20 and 26–29 apply between you and Ritual Hot Yoga, LLC in respect of those digital services. Every other Section — including Sections 5, 6, 7, 8, 21, 22, 23, 24 and 25 — applies between you and the Studio Operator, which alone is responsible for the studio, its staff, its classes and its compliance with the state law in Section 25. Ritual Hot Yoga, LLC and each Studio Operator are each intended beneficiaries of Sections 7, 21, 22 and 23 and may enforce them directly, notwithstanding § 26.8 and notwithstanding that only one of them is a party to your membership agreement.

1.4 How you accept these Terms. You accept and become bound by these Terms by doing any of the following: creating an account; checking the acceptance box at signup or checkout; signing on paper, a tablet, or a signature pad; purchasing a membership, class, gift card or product; booking or checking in to a class; entering a Ritual studio where notice is posted at the entrance; taking a class; redeeming a guest pass, promotional offer or gift card; booking through ClassPass, Gympass/Wellhub or a similar service; or using our website or app.

Each later booking, check-in and class is a fresh acceptance of the version of these Terms then in effect. If you don’t agree to these Terms, please don’t create an account, don’t book, and don’t enter.

1.5 Four things conduct alone doesn’t cover. Entering or attending does not, by itself, give your consent to: (a) the automatic renewal terms in Section 5; (b) marketing text messages; (c) the photo and likeness release in Section 8; or (d) the waiver and release in Section 7.

(a), (b) and (c) each require their own separate checkbox or signature, and we will not argue otherwise.

(d) requires your affirmative acceptance of terms that expressly identify the waiver and release — not merely your attendance. When you create an account, you are asked to tick a box that identifies these Terms and the waiver by name. That tick, together with the date and time we record, is your acceptance of Section 7. We record it on your account, and you may request a copy at any time at no charge. We will not argue that walking in, booking a class, or practicing is by itself your acceptance of Section 7.

1.6 Order of precedence. If these documents conflict, this is the order that governs: (1) Section 25 (state-specific provisions); (2) the signed Minor Participation Agreement, as to any participant under 18; (3) any signed written amendment; (4) your membership plan terms and order confirmation; (5) the rest of these Terms; (6) posted studio rules.

1.7 Electronic records and signatures. You agree to transact with us electronically. Your click, tap, checkbox, typed name or captured signature has the same legal effect as a handwritten signature under the federal E-SIGN Act (15 U.S.C. §§ 7001 et seq.) and applicable state law. You may request a paper copy of anything, at no charge, at any time.

1.8 Copy of your agreement. We’ll give you a copy of these Terms when you sign, physically or by email, as required by Cal. Civ. Code § 1812.82, 815 ILCS 645/4 and Wis. Stat. § 100.177(2). If you didn’t get one, tell the front desk or email concierge@ritualhotyoga.com and we’ll send it immediately, free.

2. WHO MAY USE OUR SERVICES

2.1 Account holders. You must be at least 18 to hold an account, buy a membership or package, or agree to these Terms in your own name. A person under 18 cannot enter into a binding contract with us, and we do not ask them to. Where a minor practices at Ritual, the parent or legal guardian is the account holder, the contracting party, and the person financially responsible.

2.2 Our rooms. Every class we currently offer is a Heated class. Our rooms are warmed by radiant infrared heat to approximately 98–100 °F, without added humidity, and classes run 20 to 50 minutes. We do not offer an unheated or reduced-temperature class at any studio. If that changes, the schedule will identify the category for each class, using these definitions:

If a class is not identified, treat it as Heated.

2.3 Participants under 18. No one under 18 may practice at Ritual unless a parent or legal guardian has signed the Minor Participation Agreement (a separate document, available at the front desk and at ritualhotyoga.com/minors) and these Terms in their own capacity. We do not ask a parent to sign these Terms on a minor’s behalf, and we do not assert that a parent’s signature binds a minor. The following limits apply and are not waivable by staff, by studio management, or by the parent:

2.3a Conditions that apply to every participant under 16. These are conditions of participation, not suggestions. A studio that cannot meet them may not admit the participant:

(a) The parent or guardian practices on an adjacent mat, positioned near the door and away from the heat source, within the instructor’s line of sight.

(b) The instructor is told before class that a minor is present, and states aloud at the start of class that anyone may leave the room at any time.

(c) For a participant’s first three classes, the studio tells the parent at check-in that leaving the room early is expected and not a failure, and the parent agrees to actively encourage it.

(d) The completed health disclosure in the Minor Participation Agreement is on file, and nothing in it is unresolved.

(e) No hands-on adjustment, unless § 7.7(g) is satisfied in full.

(f) If the parent leaves the room, the minor leaves with them.

2.4 Why the age limits are set this way. We want to be straightforward about this, because a parent deciding whether to bring a 12-year-old deserves the actual reasoning.

What the research says. The American Academy of Pediatrics’ 2011 policy statement (Pediatrics 2011;128(3):e741) concluded that youth do not have less effective thermoregulation than adults during exercise in the heat when adequate hydration is maintained — a reversal of the AAP’s own earlier position. That conclusion rests on dry-heat studies. The separate literature finding that children are disadvantaged in heat concerns hot and humid conditions, where humidity defeats evaporative cooling. Our rooms are dry radiant infrared without added humidity, which is the condition the AAP’s conclusion actually addresses. There is nonetheless no published safety research on minors practicing hot yoga, and we are not representing that our classes are safe or appropriate for any particular child. That judgment belongs to the parent and their physician.

Where we sit against other operators. Published minimum ages across heated-fitness operators range from 10 to 16, with no industry standard. Some operators admit younger participants into hotter rooms than ours. Our floor of 12 sits within that range, and we set it there because our conditions are at the mild end of heated practice — 98–100°F, dry, for 20 to 50 minutes, against the 90-minute humidified 105°F protocol that most published concerns and case reports involve — and because we require a parent to be practicing on the adjacent mat, which is a stronger and more continuous control than the on-premises or written-consent requirement most operators use. The conditions in § 2.3a are the price of the lower floor. They are not waivable.

A studio may set a higher minimum age than this table. No studio may set a lower one, and no employee may grant an exception to either.

2.5 Children under 13. We don’t market to children under 13, don’t knowingly collect their personal information online, and don’t create accounts for them. A parent enrolling a 12-year-old under § 2.3 is the account holder and provides that information themselves.

2.6 Guests, drop-ins and third-party bookings. Everyone who practices with us — guests, drop-ins, comps, and anyone arriving through ClassPass, Gympass/Wellhub or a similar service — is bound by these Terms and must complete the waiver in Section 7 before their first class, subject to § 2.3 for participants under 18. A minor arriving through any third-party service is still subject to § 2.3 in full; for a participant under 18 the applicable requirement is the signed Minor Participation Agreement under § 2.3, not the Section 7 waiver. No exceptions, including for friends and family of staff.

2.7 Our right to refuse. We may refuse entry, refuse a sale, cancel a reservation, or suspend or terminate any account, with or without cause. Where we terminate without cause, we’ll refund the unused prepaid portion on a pro-rata basis. Where we terminate because you breached these Terms, we’re not obligated to refund unused amounts.

3. ACCOUNTS AND ACCOUNT SECURITY

3.1 You may hold one active account. Don’t let anyone else use it, and don’t use anyone else’s. Sharing an account is grounds for termination without refund.

3.2 Keep your credentials confidential. Tell us promptly — and within 48 hours of discovery — of any unauthorized use, at concierge@ritualhotyoga.com or 319-431-7399.

3.3 You’re responsible for activity on your account before you notify us. This doesn’t limit your rights under the Fair Credit Billing Act (15 U.S.C. §§ 1666 et seq.), the Electronic Fund Transfer Act and Regulation E (12 C.F.R. Part 1005), or your card network’s rules, and we won’t assert this section against someone who has been the victim of identity theft or an unauthorized transaction.

3.4 Keep your name, email, mobile number, emergency contact and payment method current. Notices we send to the address on file are effective even if you’ve stopped checking it.

4. PERMITTED AND PROHIBITED USES

Use the Services lawfully and with respect for the people around you. You agree not to:

• use the Services for any unlawful purpose, or in any way that violates applicable law;
• interfere with anyone else’s use or enjoyment of the Services, or with our instructors or staff;
• use the Services or our content for any commercial purpose, or resell, broker or transfer a reservation;
• use any bot, robot, spider, scraper or automated means to access the Services or to book classes;
• disable, overburden, damage or impair the Services, or circumvent any security or access control;
• reverse engineer, decompile, or attempt to derive the source or method of operation of the Services;
• introduce any virus, malware or other harmful code;
• impersonate any person, or misrepresent your affiliation with anyone;
• post or transmit content that is unlawful, harassing, defamatory, threatening, fraudulent, obscene, hateful, discriminatory, or infringing of anyone’s rights;
• post sensitive personal information about yourself or anyone else through the Services, including account numbers or health information, unless we specifically ask for it;
• reproduce, distribute, publicly perform or display any of our content without our written permission; or
• use the Services to build a competing product or service.

Any breach of this Section is grounds for immediate termination without refund.

5. MEMBERSHIPS, PAYMENT, CANCELLATION AND REFUNDS

THIS SECTION CONTAINS THE FINANCIAL TERMS OF YOUR AGREEMENT. YOUR STATE MAY GIVE YOU ADDITIONAL RIGHTS THAT OVERRIDE THESE TERMS — SEE SECTION 25.

What we offer

5.1 The 3-month minimum commitment

EVERY UNLIMITED MONTHLY AND ALL ACCESS MEMBERSHIP INCLUDES A THREE-MONTH MINIMUM COMMITMENT.

Unlimited Monthly — $240 per month × 3 months = a total minimum obligation of $720. All Access — $300 per month × 3 months = a total minimum obligation of $900. Both figures exclude applicable tax.

After three months your membership continues month-to-month and you may cancel at any time on 30 days’ written notice. It does not lock you into another three-month term.

(a) When the commitment starts. After your state’s cancellation window under § 5.7 closes. Inside that window you may cancel for any reason and get everything back.

(b) During the commitment, you may not cancel for convenience. You may cancel for any reason listed in § 5.7 at no charge, or talk to us — see § 5.6.

(c) There is no buyout fee, no early termination fee, no cancellation penalty, and no relocation fee. Ever. If you stop attending without cancelling, your membership stays active and dues keep being charged for the rest of the three months. Not attending is not cancelling — please contact us instead of just stopping.

(d) The Initiation, drop-in classes, gift cards and retail carry no commitment of any kind.

5.2 Fees

• Late-cancellation and no-show fee: $25. Charged each time you miss a class or fail to cancel at least 12 hours before the listed start time. Cancel 12 or more hours out and there’s no fee. We’ll waive it for illness, injury, family emergency, transit failure, or a first occurrence — just ask.
• Mat and towel rental, water, retail, replacement access cards: as posted in studio, disclosed before you’re charged.

The only recurring charge is your membership. The only penalty fee is the $25 late-cancel/no-show fee.

There is no enrollment fee, no initiation fee, no annual fee, no freeze fee, no returned-payment fee, no early termination fee, and no cancellation fee of any kind.

5.3 Autopay

YOU ARE AUTHORIZING RECURRING CHARGES. By enrolling in a recurring membership you authorize us and our payment processor to charge your payment method automatically, in the amount and at the frequency disclosed to you, until you cancel under § 5.6. No further action by you is needed for the charge to occur.

(a) We accept credit cards, debit cards and, where offered, ACH bank debit.

(b) ACH. If you authorize ACH, you authorize recurring electronic debits and any correcting credits. You may revoke that authorization by contacting us at least three business days before the next debit. Revoking your ACH authorization doesn’t cancel your membership — you must also cancel under § 5.6. Nothing here limits your right under 12 C.F.R. § 1005.10(c) to stop payment by notifying your bank at least three business days before a scheduled transfer. Where a debit will differ in amount from the previous one, we’ll notify you at least 10 days in advance, as required by 12 C.F.R. § 1005.10(d).

(c) Card updater. We use account-updater services so your membership isn’t interrupted when your card is reissued. You may opt out by emailing concierge@ritualhotyoga.com; if you do, keeping your card current is up to you.

(d) Processing. Payments are processed by Mariana Tek and its payment processor. We don’t store full card numbers on our own systems.

(e) Failed payments. We may retry up to three times over ten days and try another method you’ve saved. We’ll notify you by email or text. We may suspend class access while you’re past due — suspension isn’t cancellation, and dues keep accruing until you cancel. After 60 days we may refer the balance to collections. We won’t report a disputed balance as undisputed while a good-faith dispute is open.

5.4 Automatic renewal

YOUR MEMBERSHIP CONTINUES AND YOU WILL BE CHARGED AUTOMATICALLY UNTIL YOU CANCEL.

• Amount: $240/month (Unlimited Monthly) or $300/month (All Access), plus tax. This amount may change — see § 5.8.
• How to cancel: Section 5.6. You may always cancel using the same method you used to sign up. If you signed up online, you’re entitled to cancel online in one step — and until the in-account control is live, email to your studio’s concierge is that one step. See § 5.6.
• Term: month-to-month after your three-month minimum, continuing until you cancel — subject to the statutory maximum in § 5.5.
• Your total minimum obligation is $720 or $900, as applicable.

(a) Separate consent. We obtain your separate, affirmative consent to these renewal terms — a distinct checkbox, presented next to these terms, not bundled with your acceptance of the rest of these Terms.

(b) Acknowledgment. After you enroll we send you an acknowledgment in a form you can keep, containing the renewal terms, the cancellation policy, and step-by-step cancellation instructions.

(c) Notices we send you.

We send the annual reminder to every recurring member, including month-to-month members, whether or not it is required for a particular membership type. We’d rather you not be surprised.

(d) Records. We keep proof of your consent for at least three years, or one year after your membership ends, whichever is longer.

5.5 Your membership is not perpetual

Several states cap how long a fitness contract may run. Your membership stops renewing at the earlier of the date you cancel or the maximum term for the state where you signed up:

Illinois — 1 year · Wisconsin — 2 years · California — 3 years, and in no event more than $4,400 in total payments · Utah — 36 months

We’ll contact you before you reach that limit. Your membership continues past it only if you affirmatively agree to a new term. If you do nothing, billing stops. You will never be charged past your state’s statutory maximum.

5.6 How to cancel

Cancelling is easy and we won’t make it hard. One thing first: if you’re still inside your three-month minimum, § 5.1(b) applies. After that, cancel any time, any reason, any method below.

(a) No obstruction. We won’t require a phone call to cancel an online signup, won’t require a reason, won’t route you through multiple screens, and won’t send you to a third party.

(b) Retention offers. We may offer you a discount, a freeze, or an explanation of what you’ll lose — but only alongside a clearly visible way to finish cancelling immediately. Online, a “Cancel Membership” control stays visible next to any offer. On the phone, we’ll tell you at the start that you can complete your cancellation at any time by saying “cancel.”

(c) Effective date — 30 days’ notice. Cancellation takes effect 30 days after we receive your notice. You keep full access for those 30 days and may be charged one final time, depending on where the date falls. After that, billing stops permanently. Example: cancel on the 5th with a billing date of the 20th, and the 20th is your last charge. Cancel on the 5th with a billing date of the 10th of next month, and you won’t be charged again. 30 days is the maximum any of our states permits, and California Civil Code § 1812.84 caps it there. If your state gives you a shorter period, the shorter period applies.

(d) In writing where practicable. Use the online button, email, or a signed form at the desk. A telephone or voicemail cancellation is fully effective when made. Putting it in writing protects you as much as us — it fixes the date.

(e) We confirm to you. Within one business day we’ll send written confirmation stating the date we received your notice, the effective date, and the date and amount of your final charge. Keep it.

(f) You never have to take a second step. Your cancellation is effective when you send it. We will not require you to reply to a confirmation email, return a call, complete a form, speak to anyone, or give a reason for your cancellation to count. If we fail to send the confirmation above, your cancellation still stands as of the date you sent it.

5.7 Cancellation rights that cannot be taken away

These rights come from the law. Nothing in these Terms limits them, they override the three-month commitment, and none of them triggers any fee.

(a) Rescission window — cancel shortly after you sign, for any reason, money back:

(b) Death. Your estate or representative may cancel immediately and owes only charges allocable to the period before your death.

(c) Disability. Cancel any time if you become physically or mentally disabled such that you can’t use a substantial portion of the Services, where the disability has lasted or is expected to last more than 30 days. We may ask for a physician’s written statement.

(d) Relocation. Cancel if you permanently move more than 25 miles from your studio and we can’t offer you a comparable Ritual location within 25 miles of your new home. We may ask for reasonable proof. We don’t charge a relocation fee, even where state law would permit one.

(e) Closure or material reduction. If a studio permanently closes, or facilities and services are substantially reduced other than for temporary repairs, you may cancel and receive a pro-rata refund of the unused portion — or, at your option, finish your term at another Ritual location at the price you’re already paying, if one is reasonably available.

(f) Military. Federal law gives you a specific right to cancel a fitness membership. Under the Servicemembers Civil Relief Act, 50 U.S.C. § 3956 — which by its terms covers “a gym membership or fitness program” — you may terminate this agreement if, after entering into it, you receive military orders (i) to relocate for 90 days or more to a location that does not support the contract, or (ii) for a permanent change of station, followed by a stop-movement order of 30 days or more that prevents you from using the Services. This right also belongs to your spouse and dependents, including the spouse or dependent of a servicemember who dies or suffers a catastrophic injury in service. Give us written or electronic notice and a copy of the orders by any method in § 5.6. We charge no early termination fee, and we refund any amount you paid for a period after the termination date within 60 days — in practice, within five business days under § 5.10. We also honor this right for deployment orders of 90 days or more and for Guard and Reserve members called to active duty, whether or not § 3956 requires it. Nothing here limits any other right you have under the SCRA, 50 U.S.C. §§ 3901 et seq.

(g) Misrepresentation or non-compliance. Cancel if we gave you willfully false or misleading information, or if this agreement doesn’t comply with your state’s law.

(h) How to exercise these. Written notice by any method in § 5.6 is enough. You don’t need a specific form or specific words — a signed, dated statement that you’re cancelling, or words to that effect, is sufficient. By mail, the postmark controls.

5.8 Price changes

(a) If we increase your price, we’ll notify you in a form you can keep, not less than 7 and not more than 30 days before it takes effect, stating the new amount, the effective date, and how to cancel. This applies even if you previously agreed in advance to an increase.

(b) You may cancel before it takes effect and won’t be charged the new amount. Cancelling for this reason never triggers a fee.

(c) We won’t increase your price during your three-month minimum.

5.9 Freezes

(a) You may freeze a monthly membership for a minimum of two weeks at a time, up to one month per year, at no charge. Request at the front desk, by email, or in your account, at least five days before your billing date to affect that cycle.

(b) Medical freeze. We’ll freeze your membership at no charge for the duration of a documented medical condition, injury or pregnancy that prevents you from participating, on a written statement from a licensed provider. This doesn’t waive your separate right to cancel outright for disability under § 5.7(c).

(c) During a freeze, dues aren’t charged, access is paused, and your three-month minimum extends by the length of the freeze — except that no extension will push your total term past the statutory maximum in § 5.5.

(d) Studio closures. If a studio closes for more than seven consecutive days other than a scheduled holiday, we’ll freeze billing for affected members for the duration, or give an equivalent credit, without any action required from you.

5.10 Refunds

Refunds go back to the original payment method within five business days of approval. Where state law sets a deadline, that deadline controls — 10 days in California, 21 in Wisconsin, 30 in Illinois, promptly in Utah. We won’t require you to accept credit instead of money where you’re legally entitled to money, and we won’t condition a refund on a release, a survey, a review, or a retention conversation.

5.11 Gift cards and promotions

(a) Gift cards never expire and carry no dormancy, inactivity, service or maintenance fees of any kind. The face value is never reduced for non-use. (This exceeds the federal minimum under 15 U.S.C. § 1693l-1 and 12 C.F.R. § 1005.20 and satisfies Cal. Civ. Code § 1749.5 and 815 ILCS 505/2SS.)

(b) California: if the remaining balance is less than $15, you may ask for it in cash and we’ll pay it. Every other state: we provide cash redemption wherever the law requires it.

(c) Promotional cards and credits. A card or credit we give you without payment — a prize, award, referral bonus, birthday class or make-good — is promotional and may carry an expiration date. Any expiration will be clearly disclosed when you receive it and visible in your account.

(d) The Initiation does not auto-renew. When your ten days end, they end. You won’t be charged again and you don’t need to cancel anything. If you continue, your $75 is credited toward your first month.

(e) Intro offers are one per person, new students only, and can’t be combined with other offers unless stated. If we publish an obviously erroneous price we may correct it and refund you in full — we won’t use that to escape a promotion we meant to run.

5.12 Billing disputes

(a) Contact us first at concierge@ritualhotyoga.com or 319-431-7399. We’ll investigate and respond within 10 business days and refund any charge we agree was made in error. Most billing problems are fixed the same day.

(b) Nothing here waives your rights under the Fair Credit Billing Act, the Electronic Fund Transfer Act and Regulation E, or your card network’s rules — including your right to dispute a charge with your issuer.

(c) If you initiate a chargeback for a charge that was authorized and properly made, we may suspend your account until it’s resolved and recover that amount, to the extent permitted by law. We won’t do this where the underlying charge was in fact improper.

5.13 When someone else pays

(a) Employer, insurer or benefit program. That arrangement governs payment, but you remain personally bound by these Terms, including every state-law protection in Section 25. If the third party stops paying, we’ll notify you and give you at least 14 days to provide your own payment method before suspending access. We won’t charge your personal card for what a third-party payor failed to remit unless you’ve expressly authorized it after disclosure.

(b) ClassPass, Gympass/Wellhub and similar. That provider’s terms govern your payment and booking, and it — not we — sets how many visits you get. These Terms still apply to you in our studio, and you must complete the waiver in Section 7 before your first class.

(c) Gifting. If you buy a membership for someone else, you’re responsible for payment and they’re responsible for the conduct, waiver and release terms. They must accept these Terms before their first class.

5.14 Federal law on recurring charges

For memberships you buy online, the federal Restore Online Shoppers’ Confidence Act (ROSCA), 15 U.S.C. §§ 8401–8405, requires us to (1) clearly and conspicuously disclose all material terms before we obtain your billing information, (2) obtain your express informed consent before charging you, and (3) provide a simple mechanism for you to stop recurring charges. §§ 5.1, 5.3, 5.4 and 5.6 are how we meet those requirements, and we meet them for every membership, not only online ones. The FTC’s 2024 “click-to-cancel” amendments to 16 C.F.R. Part 425 were vacated nationwide in Custom Communications, Inc. v. FTC (8th Cir. July 8, 2025), and Part 425 now reaches only prenotification plans, which we do not offer. The FTC reopened that rulemaking on March 13, 2026. We continue to follow the vacated rule’s cancellation standards as our own policy, and we will comply with any successor rule when it takes effect.

6. STUDIO POLICIES, CLASSES AND RECORDING

6.1 Heat. Ritual classes are conducted in rooms warmed by radiant infrared heat to approximately 98–100°F, without added humidity. Humidity nonetheless rises during class from perspiration and occupancy. Heat is a core element of the practice and is not adjusted on request during class.

6.2 Doors. Studio doors open 15 minutes before class and close 2 minutes before the start, so classes begin on time. A reservation doesn’t guarantee entry after that cutoff.

6.3 Rules. Follow the posted studio rules and the instructions of our staff and instructors — arrival, hydration, mat and towel use, footwear, cleanliness, scent, phones, filming, noise, personal property and lockers.

6.4 Conduct. Harassment, discrimination, threatening or violent behavior, intoxication, unwanted physical contact, sexual conduct, theft, property damage, and attending while knowingly contagious are grounds for immediate termination without refund. So is wearing footwear or clothing that is unsafe for the practice, playing audible music, or interfering with anyone else’s class.

6.5 Hands-on assists. Instructors may offer physical adjustments. You may decline at any time, for any reason, using the marker provided or by telling the instructor. If you haven’t declined, you consent to appropriate, non-sexual physical adjustment as part of instruction. This default does not apply to anyone under 18: an adjustment for a participant under 18 requires affirmative written parental permission under § 7.7(g). Report any inappropriate contact immediately to Lindsey Kaalberg, Chief Executive Officer, at concierge@ritualhotyoga.com, or to any studio manager. See Section 16.

6.6 Personal property. See § 6.12, which governs personal property, lockers and lost items in full.

6.7 Schedule changes. Class schedules, instructors, formats, lengths, music, temperature, amenities and studio hours may change without notice. An instructor substitution isn’t a basis for a refund. Temporary closures for maintenance, weather, utility failure or events beyond our control aren’t a basis for a refund except as provided in §§ 5.9(d), 5.7(e), 24.6 and Section 25.

6.8 No recording of classes. Recording or transmitting any Ritual class — video, audio, photography, streaming or live social posting — is strictly prohibited without our prior written consent. Instructors can’t give that consent. You may photograph or record yourself before or after class, provided you have the permission of every other person identifiable in what you capture.

6.9 You may not film other people. Don’t photograph or film anyone in a Ritual studio without their express permission, and never in a changing area, locker room, restroom or shower under any circumstances. Recording in a changing area is a criminal offense in several states, including Illinois (720 ILCS 5/26-4). Violation is grounds for immediate termination without refund and may be reported to law enforcement.

6.10 Our security cameras — video and audio.

OUR ENTRANCE, LOBBY AND FRONT DESK AREAS ARE RECORDED, INCLUDING SOUND. BY ENTERING, YOU CONSENT TO BEING RECORDED IN THOSE AREAS.

If you’d rather not be recorded, tell any staff member and we’ll step away from the cameras to speak with you. We won’t ask why.

• There are no cameras and no microphones in any practice room, changing area, locker room, restroom or shower. There never will be.
• Notice is posted conspicuously at every studio entrance and at the front desk.
• Recordings are kept about 30 days, then overwritten, unless preserved for an incident, an insurance claim or a legal request.
• Access is limited to studio leadership and Ritual management. Not used for marketing. Never published. No facial recognition, voice identification or emotion recognition.
• Please don’t share health information or card numbers within range of the front desk.
• You may ask us to delete a recording of you by emailing concierge@ritualhotyoga.com with the studio, date and approximate time. We’ll delete it within 10 business days unless it’s subject to a legal hold, open claim or active investigation — and if it is, we’ll tell you.

Why the notice matters: California and Illinois both require the consent of every party before a private conversation may be recorded (Cal. Penal Code § 632; 720 ILCS 5/14-2). We rely on the posted notice and your decision to enter and speak after seeing it. If you didn’t see the notice, tell us and we’ll delete the recording of your visit on request.

6.11 Staff. Our employees and instructors are separately notified in writing that these areas record audio and video. Nothing here authorizes recording any conversation protected by law, including conversations about wages, working conditions or organizing.

6.12 Personal property, lockers and lost items. Lockers, cubbies, hooks, shelves and the studio generally are not secure, are not monitored, and are provided for convenience only. We do not accept bailment of, assume custody of, or insure any item you bring. We are not responsible for loss, theft, damage or disappearance of any personal property — including phones, laptops, watches, jewelry, wallets, keys, bags, clothing, mats, water bottles, medical devices, hearing aids, eyewear and vehicles and their contents — whether or not a locker or lock was used, whether the item was left in a locker, a practice room, a common area, a restroom or a parking area. Bring nothing you would mind losing. Any lock left on a locker overnight may be removed and its contents treated as lost property. Lost property is held for 14 days and then donated or discarded, and we have no obligation to identify, safeguard, store or return it. Nothing in this paragraph applies to any claim for personal injury, or to any item a staff member has expressly agreed to hold for you — where we take custody of an item, we will use reasonable care with it. This paragraph does not limit our liability for our own gross negligence, recklessness or intentional misconduct, or for any liability that may not lawfully be limited.

6.13 Impairment. You may not enter our premises or participate in any class while impaired by alcohol, cannabis or any drug, or by any substance that impairs your balance or judgment. A medication taken as prescribed is not impairment for this purpose — see § 7.2(b), which contemplates practicing on prescribed medication and tells you how. We may refuse entry or ask you to sit out if we reasonably believe you are impaired. If we get that call wrong, tell us and we’ll credit the class; where a removal turns out to be without cause, § 2.7 governs the refund. We are not liable for a good-faith refusal of entry — but this does not limit our liability for gross negligence, recklessness, willful misconduct, or any liability that may not lawfully be limited. Nothing in this paragraph excuses us from making a reasonable accommodation required by the Americans with Disabilities Act or any state civil rights statute — see Section 12A. You assume the risk of practicing while impaired, including where we did not detect it.

6.14 Weapons. Firearms and other weapons are prohibited on our premises to the fullest extent the law of your state allows, including in bags and lockers, except where possession by an on-duty law enforcement officer is protected by law. Violation is grounds for immediate removal and permanent termination.

6.15 Other people. Ritual does not control, supervise or vet the conduct of other members, guests, visitors, contractors, delivery personnel or members of the public, and is not responsible for their acts or omissions. If another person injures you, damages your property, harasses you or behaves unlawfully, your claim is against that person. We will cooperate with a report and take appropriate action under §§ 6.4 and 16, but we do not indemnify you against another person’s conduct and we are not a guarantor of anyone’s behavior. Nothing in this paragraph releases us from liability for our own negligence in maintaining our premises.

6.16 Areas outside our studio. Areas outside the premises we lease and control are generally maintained by others. Sidewalks, streets, parking lots, parking structures, garages, elevators, stairwells, lobbies, hallways, restrooms and other common areas are generally controlled by a landlord, a municipality or a third party, not by us, and we neither maintain, inspect, light, secure, clear of snow and ice, nor insure them. We make no representation about the safety, security, lighting, surface condition or availability of any parking area, and we do not provide security escort. Where the law makes a landlord, municipality or other party responsible for a condition, your claim lies against that party — and our release in § 7.3 does not extend to a landlord or other third party as to a condition of an area we do not control. Nothing in this paragraph releases us from liability for our own negligence, including in any area we do in fact control or have agreed to maintain.

6.17 Pregnancy and specific conditions. We do not provide prenatal instruction, and our instructors are not qualified to advise you on practicing while pregnant, postpartum, or with any medical condition. If you are pregnant, postpartum, nursing, trying to conceive, undergoing fertility treatment, or living with any cardiac, respiratory, neurological, metabolic, autoimmune, musculoskeletal or psychiatric condition, get clearance from your own provider first, as § 7.2(b) says, and tell the instructor before class. Heat is specifically implicated in pregnancy risk, and you assume that risk on your own behalf and on behalf of any child you are carrying. Nothing in this paragraph excuses us from making reasonable accommodations required by the Americans with Disabilities Act or any state civil rights statute — see Section 12A.

6.18 Removal, suspension and trespass. We may remove you from a class or the premises, suspend your access, or terminate your membership under § 2.7. Once we have told you in writing that your access is suspended or terminated, or that you are not welcome on our premises, any subsequent entry is a trespass, and we may treat it as such, including by asking law enforcement to remove you. Being removed does not entitle you to a refund except as § 2.7 and Section 25 provide. We’ll tell you the reason where we can. We will not exercise this right in retaliation for a report under Section 16, a review under § 9.2, a privacy request under Section 12, or an accommodation request under Section 12A.

6.19 Injuries must be reported promptly. If you are injured, feel unwell, fall, or are involved in any incident on our premises, tell a staff member before you leave and complete an incident report that day, or report it in writing to concierge@ritualhotyoga.com within 72 hours. Prompt reporting lets us preserve video, staffing records, temperature logs and witness recollection while they exist. Failing to report promptly does not by itself extinguish any claim you have, and we will not argue that it does — but it may make a claim harder for either of us to prove, and we may say so.

7. HEALTH, SAFETY, ASSUMPTION OF RISK, WAIVER AND RELEASE

THIS SECTION LIMITS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO RECOVER DAMAGES FOR INJURY OR DEATH. READ IT BEFORE YOU SIGN.

YOU MAY DECLINE TO SIGN. YOU MAY TAKE IT WITH YOU. YOU MAY CONSULT AN ATTORNEY AT YOUR OWN EXPENSE FIRST. ITS SCOPE IS LIMITED BY YOUR STATE’S LAW — SEE SECTION 25.

7.1 Assumption of risk

By accepting these Terms, enrolling, entering our premises, or attending any class or event, you acknowledge and agree that:

(a) there are inherent risks in the strenuous nature of the Ritual practice, and you have voluntarily chosen to participate in an intense physical exercise program in a heated environment;

(b) we strongly recommend you consult a licensed physician before beginning;

(c) the risks — which can result in serious injury, permanent disability or death — include, without limitation:

• Physiological: abnormal blood pressure, fainting and syncope, heart attack, cardiac arrest, stroke, seizure, hyperthermia, heat exhaustion, heat stroke, dehydration, hyponatremia (dangerously low blood sodium from drinking excessive water), electrolyte imbalance, rhabdomyolysis, hypoglycemia, nausea, aggravation of a pre-existing condition, and death;
• Musculoskeletal: strains, sprains, tears, dislocation, hyperextension, fractures, disc herniation, nerve impingement and overuse injury;
• Environmental: slips on wet or sweat-covered flooring, humidity, low light, sound levels, air quality, equipment and HVAC failure, mirrors and glass;
• From heat specifically: impaired judgment and proprioception, and a reduced perception of your own range of motion, leading to overstretching injury;
• From hands-on adjustment;
• From travel to, from and within our premises, including parking areas, stairs and common areas;
• From specific postures and movements: inversions and weight borne on the head, neck, shoulders, wrists and hands; backbends; deep twists; hip openers; balancing postures; jumping or stepping between postures; transitions in low light on a wet surface; and holding a posture beyond your capacity because the heat masked the signal to stop;
• From equipment and props: mats, towels, blocks, straps, bolsters, blankets, weights and any prop, including one that slips, tears, is contaminated, or is used in a way we did not instruct;
• From other people: the negligence or carelessness of you, other participants, guests, spectators, instructors, contractors or staff — including a person losing balance into your space, dropping a prop, or colliding with you in a full room;
• From the room itself: temperature or humidity above or below its set point, heater or HVAC malfunction, condensation, standing water, wet or slick flooring, mirrors, glass, doors, sound levels, strobing or dim lighting, and the time it takes to exit a dark room;
• From hygiene and contact: skin infection, fungal infection, plantar wart, bacterial and viral transmission, and contact with another person’s sweat; and
• From your own decisions: arriving dehydrated, under-slept, under-fed, over-caffeinated, ill, injured, or having consumed alcohol or any substance; and any combination of the above.

(d) you understand that liability may arise from the negligence or carelessness of the persons or entities being released, from dangerous or defective equipment or property they own or control, or from their possible liability without fault; and

(e) you willingly assume full responsibility for these risks.

7.2 Your health representations

(a) You represent that you have no physical impairment, injury, illness or condition that will endanger you or others, and that you’re able to participate safely in vigorous exercise in a heated environment.

(b) Get medical clearance first if you have or develop: heart disease or a prior cardiac event; high or low blood pressure; a history of stroke, aneurysm or blood clot; diabetes; seizure disorder; asthma or another respiratory condition; kidney, liver or thyroid disease; anemia; multiple sclerosis; a history of heat illness; recent surgery or injury; glaucoma or a retinal condition; an eating disorder; or pregnancy. Medications including diuretics, beta blockers, antihistamines, stimulants and antidepressants can increase heat-illness risk.

(c) Pregnancy. We don’t provide medical advice about pregnancy. Heated practice carries specific risks. Follow your own provider’s advice, and tell your instructor.

(d) Ongoing duty. Tell our staff and your instructor about any injury, condition, limitation or medication that could affect your safe participation, before class, and update it as it changes.

(e) Listen to your body. Rest, take child’s pose, leave the room, hydrate or stop at any time. Leaving the room at any point is permitted and encouraged, and no instructor will discourage you. Don’t push past safety to keep up with the class.

(f) Hydration. Hydrate before, during and after — and understand that drinking an excessive volume of plain water can cause hyponatremia, which is dangerous. Managing your own hydration and electrolytes is your responsibility.

(g) Keep current emergency contact information in your account.

7.3 Release

In consideration of being allowed to participate, you release Ritual and the hosting organization, and their principals, agents, employees, independent contractors, instructors, volunteers, officers, directors, members, managers, shareholders, affiliates, parents, subsidiaries, successors, assigns, landlords and insurers, from any and all liability, claims, demands, actions or rights of action related to, arising out of, or in any way connected with your participation — including those allegedly attributable to the negligent acts or omissions of those parties. This agreement binds your successors, representatives, heirs, executors, assigns and transferees.

7.4 What this release does NOT cover

Nothing in this Section releases, and you do not release, any claim arising from: gross negligence, recklessness, or willful or wanton misconduct; intentional wrongdoing; fraud or intentional misrepresentation; sexual misconduct, abuse, assault or battery; violation of a statute that prohibits waiver of its protections; any liability that cannot lawfully be released under the law of your state; or any claim for which release is void as against public policy.

See Section 25 for state-specific limits, including Cal. Civ. Code § 1668. We have limited this release deliberately: a release that purports to cover everything is far more likely to be struck down, and we would rather this one be narrow and stand than be broad and fall.

This release also does not extend to an independent statutory wrongful-death or survival claim of a person who has not signed these Terms.

7.5 Indemnification

(a) You accept financial responsibility for any injury you cause to yourself or to any other participant through your own negligence, and agree to indemnify and hold harmless Ritual and the hosting organization, and their principals, agents, employees and volunteers, from liability for injury or death of any person and damage to property resulting from your negligent or intentional act or omission. If you have enrolled a minor, this paragraph applies equally to injury to another person, and damage to property, caused by that minor’s negligent or intentional act or omission.

(b) Carve-out. You have no obligation to indemnify anyone against a claim to the extent it arises from their own ordinary negligence, gross negligence, recklessness, willful misconduct, fraud or statutory violation — including a claim brought by your spouse, family member, heir, insurer or subrogee. This does not apply where indemnification is prohibited by law.

(c) If either party must incur attorneys’ fees to enforce these Terms, the prevailing party may recover reasonable fees and costs, to the extent permitted by law and subject to any state-law limit on fee-shifting.

7.6 First aid and emergency care

(a) You authorize our staff to administer first aid, use an AED, and, in the event of serious illness or injury, call for emergency medical care and transport you to a medical facility. You accept financial responsibility for that care.

(b) No medical services. Ritual does not provide medical, physical therapy, chiropractic, nutritional or diagnostic services. Instructors are not medical professionals, and nothing said by any Ritual instructor or employee is medical advice.

7.7 Minors — parent and guardian terms

A participant under 18 may attend only on the terms in § 2.3, and only after a parent or legal guardian has signed the Minor Participation Agreement. That document is the controlling agreement for a minor’s participation; this Section states its substance and is not a substitute for signing it.

Where a parent or legal guardian has signed the Minor Participation Agreement, each parent and legal guardian agrees:

Paragraph (c) below — the release of the parent’s own claims — takes effect only if the parent has signed the separate release signature line in Paragraph 8 of the Minor Participation Agreement. It does not arise from enrolling a minor or from allowing a minor to participate. A parent may decline to sign that line and their child may still practice. See § 1.5(d).

(a) The specific risks I am accepting. I have read § 6 and § 7.1, and I understand that my child will be practicing in a room deliberately heated by radiant infrared to approximately 98–100°F, in low light, on a surface that becomes wet, in classes that include balancing postures, inversions, weight on the hands, wrists and neck, and sustained physical exertion. I understand the specific hazards include heat exhaustion and heat stroke; fainting; dehydration; hyponatremia from drinking too much plain water; slipping on a wet floor or mat; muscle, tendon, ligament and joint injury; aggravation of a pre-existing condition; and, in rare cases, cardiac events and death. I understand that Ritual’s instructors are not medical professionals and that no one at Ritual will be monitoring my child’s core temperature, hydration or medical status. I accept these risks on my child’s behalf and on my own.

(b) Heat and my child specifically. I have read § 2.4. I understand that the American Academy of Pediatrics’ 2011 policy statement (Pediatrics 2011;128(3):e741) found youth thermoregulate about as effectively as adults when adequate hydration is maintained, in dry heat — which is the condition in Ritual’s rooms; that the research finding children disadvantaged in heat concerns humid conditions, where evaporative cooling is suppressed (Sinclair et al., J. Sports Sci. Med. 2007;6:385); that there is no published safety research on minors practicing hot yoga; and that published minimum ages across heated-fitness operators range from 10 to 16, with no industry standard — Ritual’s floor of 12 sits within that range, and Ritual’s requirement that a parent practise on the adjacent mat is stricter than most operators impose. I understand Ritual is not representing that heated practice is safe or appropriate for my child. I have discussed my child’s participation with their health care provider, and I confirm my child has no cardiac condition, seizure disorder, asthma, diabetes, eating disorder, history of heat illness, or current medication that impairs the body’s ability to regulate temperature — or that, if any of these apply, I have disclosed it in writing and obtained written clearance from a physician.

(c) Release of my own claims. I release Ritual and the parties listed in § 7.3 from every claim I personally hold arising out of my child’s participation, including my claims for my child’s medical expenses, for loss of my child’s society and companionship, and for my own emotional distress — including claims allegedly attributable to those parties’ ordinary negligence. This paragraph releases my claims. It is subject in every respect to § 7.4.

(d) My child’s own claims — what this does and does not do. I understand that in most states a parent cannot give away a child’s own right to sue before an injury happens, and that Ritual does not ask me to try. In Utah, a parent’s pre-injury release of a minor’s claim is unenforceable, and a parent’s agreement to indemnify the business against that claim is void. In Illinois, appellate authority holds the same as to the release. In Wisconsin, the Supreme Court has voided every exculpatory release it has reviewed, including one signed at a fitness center, and the question of parental authority is unsettled. In California, such a release is generally enforceable as to ordinary negligence but not as to gross negligence. I therefore understand that my child retains whatever right to sue the law gives them, that nothing I sign takes that away, and that my child’s own claim may remain open for years after they turn 18.

(e) No indemnity for my child’s claims. I am not agreeing to indemnify, defend or reimburse Ritual against any claim brought by or on behalf of my child. We have deliberately left that obligation out. My indemnity under § 7.5(a) is limited to injury my child causes to another person, and damage my child causes to property — it does not extend to my child’s own injury.

(f) Supervision — mine, not Ritual’s. Ritual does not provide childcare, supervision or chaperoning, and no Ritual employee is responsible for supervising my child. I am solely responsible for my child’s safety, behavior, hydration, decision to continue or stop, and well-being before, during and after class. I will comply with the adult-presence requirement in § 2.3 for the entire duration of the class, and I understand that leaving the premises, or leaving the practice room while my 12–15 year old remains in it, ends my child’s permission to participate that day.

(g) Hands-on adjustments. Ritual instructors will not give hands-on physical adjustments to a participant under 18 unless I have given separate written permission, I am present, and my child verbally consents at the time. I may withdraw that permission at any moment, permanently or for a single class, with no explanation.

(h) One-to-one contact. I understand and I want it stated plainly: Ritual staff do not meet privately with, direct-message, text, transport, or spend time alone with minors. Communication about my child’s account, schedule and practice goes to me, not to my child. If any Ritual employee or contractor contacts my child directly, I will report it to concierge@ritualhotyoga.com immediately.

(i) Medical authorization. In an emergency I authorize Ritual staff to administer first aid, use an AED, call for emergency medical care, and have my child transported to a medical facility, and I accept financial responsibility for that care. I will keep a reachable emergency contact and my child’s known allergies and conditions current in the account.

(j) Photography and likeness. We will not photograph, film, record or publish the image or voice of any participant under 18 without the separate, specific written consent of a parent or legal guardian, given on the Minor Participation Agreement and revocable at any time. The general photo release in § 8 does not apply to minors and a parent’s own § 8 consent does not extend to their child.

(k) Both parents. Where a minor has two parents or legal guardians, we ask both to sign. A release signed by one parent does not reach a claim held by the other.

(l) Nothing here limits § 7.4. No paragraph of this Section releases anyone from gross negligence, recklessness, or willful or wanton misconduct; intentional wrongdoing; fraud or intentional misrepresentation; sexual misconduct, abuse, assault or battery; violation of a statute that prohibits waiver of its protections; or any liability that cannot lawfully be released under the law of your state. See § 7.4 and § 25.

7.8 Insurance and subrogation

Each Studio Operator maintains commercial general liability insurance covering its operations, in amounts not less than the law of its state requires, and will furnish a certificate of insurance on written request at no charge. Nothing in Section 7, 22 or 23 is intended to, or does, impair any right of your own health insurer, workers’ compensation carrier or other payor to subrogation or reimbursement out of any recovery you obtain — those rights are between you and that payor, and we neither waive them on your behalf nor assert them. Our insurance is primary as to claims arising from our own negligence.

7.9 Cooperation, evidence and insurance claims

(a) If you make a claim, you agree to give us and our insurers reasonable cooperation: prompt written notice, a description of what happened, the names of witnesses, and access to relevant records you control. We will do the same for you, and we will not destroy, alter or withhold video, staffing records, maintenance logs, temperature and humidity logs or incident reports that we know relate to a claim you have made or that we reasonably anticipate.

(b) Video retention. Camera footage is overwritten on a rolling basis, typically within 30 days. If you want footage preserved, ask us in writing immediately and identify the date, time, studio and area. We will preserve it on request and will not let it overwrite once you have asked. We cannot preserve what has already been overwritten before you asked.

(c) Nothing in this Section requires you to waive the attorney-client privilege, to give a recorded statement, to sign anything, or to speak with us or our insurer without counsel. You may decline any of those without any effect on your membership or your claim.

7.10 Nothing here limits your statutory rights

No provision of Sections 6, 7, 20A, 22 or 23 — limits, waives or shortens any right, remedy or limitations period that the law of your state does not permit to be limited, waived or shortened. To the extent any provision would do so, it is reformed only so far as the law permits it to operate, and no further, and the remainder stands. See §§ 7.4, 25 and 26.2.

8. PHOTO, VIDEO AND LIKENESS

THIS IS OPTIONAL. YOUR MEMBERSHIP DOES NOT DEPEND ON IT. YOU MAY DECLINE AND STILL PRACTICE AT RITUAL.

8.1 Grant. If you check the box, you grant Ritual and those acting with its permission the perpetual, worldwide, royalty-free, non-exclusive right — subject to your right of withdrawal in § 8.3 — to photograph, film and record you (including your name, image, likeness, voice, silhouette and any testimonial), and to use, reproduce, edit, publish, distribute and display those materials in any medium now known or later developed, including our website, social accounts, email and SMS campaigns, advertising, signage and press materials.

8.2 Terms. You won’t be compensated; you waive any right to inspect or approve; Ritual owns the resulting materials; and you waive any claim based on invasion of privacy, right of publicity, defamation or false light arising from a permitted use, including under 765 ILCS 1075 (Illinois Right of Publicity Act), Wis. Stat. § 995.50, Cal. Civ. Code § 3344 and Utah Code §§ 45-3-1 et seq.

8.3 Withdrawal. You may withdraw this permission at any time by writing to concierge@ritualhotyoga.com or telling the front desk. Within 30 days we’ll stop making new uses and use commercially reasonable efforts to remove your image from our website, our social accounts, and active email and SMS campaigns. We can’t recall materials already printed, distributed, published by third parties or reshared by others, and the release remains effective as to those.

8.4 Filming notice. When a scheduled shoot is happening, we post notice at the entrance and at the practice room door. Tell the front desk or the instructor if you’d prefer not to appear and we’ll accommodate you.

8.5 Audio in Illinois. We mute the audio track on class footage recorded in Illinois unless every participant has consented, because Illinois requires all-party consent for recording private conversations (720 ILCS 5/14-2).

8.6 Minors. This Section does not apply to anyone under 18. We will not photograph, film, record or publish the image or voice of a participant under 18 without the separate, specific written consent of a parent or legal guardian, given on the Minor Participation Agreement and revocable at any time. A parent’s own consent under this Section does not extend to their child. See § 7.7(j).

9. TESTIMONIALS, OPINIONS AND RELIANCE

9.1 Testimonials. If you give us a testimonial or review, it should reflect your honest experience. If we give you anything of value in exchange for a review — a free class, a discount, a product — please disclose that clearly in the review itself. The FTC’s Endorsement Guides (16 C.F.R. Part 255) and its Rule on the Use of Consumer Reviews and Testimonials (16 C.F.R. Part 465) put the primary obligation on us, and we take it seriously. But under 16 C.F.R. § 255.1(e) an endorser can also be personally liable for failing to disclose an unexpected material connection to an advertiser — for example, posting a review of a class you received free without saying so. That is why we ask you to disclose it in the review itself, in a way a reader can’t miss. We don’t buy, incentivize, fabricate or suppress reviews, positive or negative. Individual results vary.

Our Services may contain instructor or expert opinions, blog posts, testimonials and general wellness information. Those represent the views of the person who wrote them and aren’t necessarily ours. None of it is medical advice, and it isn’t a substitute for professional diagnosis or the services of a medical professional. Always consult your own physician or qualified provider about any medical condition or any change to your health regimen, and never disregard or delay professional medical advice because of something you read here. In a medical emergency, contact emergency services immediately.

We make no warranty as to the accuracy, currency, completeness or usefulness of general information on our Services, and any reliance you place on it is at your own risk.

9.2 We do not restrict your reviews. These Terms contain no non-disparagement clause, no clause requiring you to give us intellectual property rights in a review, and no penalty or fee for writing one. The only licence you give us in a review is the non-exclusive, revocable licence in § 10.3 to reshare it on our own channels with attribution — a display licence within 15 U.S.C. § 45b(c)(3), not a transfer of rights — and we do not use § 10.2 to remove a review of Ritual. The federal Consumer Review Fairness Act, 15 U.S.C. § 45b, makes such clauses void in a form contract, and we would not want them anyway. Say what you actually experienced, including where it was bad. We will respond to a review, and we may correct a factual error publicly, but we will never condition a refund, a settlement, a freeze or continued membership on your removing, softening or retracting a review, and we will not ask you to.

10. USER CONTENT

10.1 You’re responsible for anything you post, upload or transmit through our Services (“User Content”). You represent that it’s truthful, offered in good faith, and that you have the right to share it. You may not post anything protected by someone else’s copyright, trademark or other right without their written permission.

10.2 Prohibited content includes: profanity; content promoting discrimination on the basis of any protected characteristic; sexual content, nudity or obscenity; encouragement of illegal activity; anyone else’s private or personal information; and anything infringing another party’s rights. We may remove any User Content at any time, for any reason.

10.3 Licence. By posting User Content to us or tagging us, you grant us a non-exclusive, royalty-free, worldwide licence to reshare it on Ritual channels with attribution. You may revoke this by telling us at concierge@ritualhotyoga.com, and we’ll remove it from our channels within 30 days. This licence is separate from the optional likeness release in Section 8.

10.4 Public spaces. Anything you post in a public forum or comment area is public, and you post it at your own risk. Information you submit through our contact forms or intake forms is handled under our Privacy Policy and won’t be publicly disclosed.

10.5 Copyright complaints (DMCA). If you believe content on our site infringes your copyright, send a notice under 17 U.S.C. § 512(c)(3) containing: identification of the work; identification and location of the infringing material; your name, address, phone and email; your physical or electronic signature; a statement of good-faith belief that the use isn’t authorized; and a statement, under penalty of perjury, that the information is accurate and you’re authorized to act. Send it to:

Copyright Agent — Ritual Hot Yoga, LLC 1100 N Lake Shore Dr, Unit 19C, Chicago, IL 60611 concierge@ritualhotyoga.com (subject: “DMCA Notice”) · 319-431-7399

Designation of an agent with the U.S. Copyright Office is a statutory precondition to the safe harbor under 17 U.S.C. § 512(c)(2). We are completing that designation and don’t claim the safe harbor until it’s effective. Notices sent to the address above will nonetheless be received and acted upon, and we won’t assert the absence of a directory listing against any complaining party. We terminate repeat infringers and will forward counter-notifications as the statute provides.

11. MOBILE, TEXT MESSAGES AND EMAIL

11.1 Mobile. Some Services are available by mobile. We don’t charge extra, but your carrier’s messaging and data rates apply. Carriers aren’t liable for delayed or undelivered messages. App store providers are not parties to these Terms and have no warranty or support obligation for our app.

11.2 Marketing texts — consent.

☐ By checking the box and providing your mobile number, you agree that Ritual Hot Yoga may send you recurring marketing and promotional text messages (including messages sent using an automatic telephone dialing system or an artificial or prerecorded voice) at the number you provided. Consent is not a condition of purchase of any goods or services. Message frequency varies (approximately 4/month). Message and data rates may apply. Reply STOP to cancel, HELP for help.

11.3 Transactional messages are different — with one important exception. Class reminders, waitlist notifications, booking confirmations and billing notices are sent because you asked us to provide the Services. Replying STOP to a marketing message stops marketing only. But if you reply STOP to a class reminder, booking confirmation or other transactional message, we treat that as stopping everything — all texts from us for which your consent is required — as 47 C.F.R. § 64.1200(a)(10) requires. We may send one message asking whether you meant to stop everything or only some categories; if you don’t answer, we stop everything. You can turn transactional messages back on any time by telling us.

11.4 How to stop. Reply STOP, QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE or OPT OUT to any message — or tell us in any other reasonable way, including by email, phone or at the front desk. We don’t require a specific keyword or format. We’ll honor it within 10 business days and in practice immediately, and send at most one confirmation message, containing no marketing content, within five minutes of receiving your request — the window 47 C.F.R. § 64.1200(a)(10) treats as within your prior consent. If we can’t send it inside that window, we won’t send one at all. An opt-out in one channel suppresses you in every channel we can reasonably associate with you — the FCC has waived that requirement until January 2027, and we don’t rely on the waiver.

11.5 SMS privacy. No mobile information will be shared with third parties or affiliates for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third party under any circumstances. Your number is shared only with the vendor that transmits messages for us, which is contractually prohibited from any other use. We keep consent records for at least five years, and we don’t send marketing before 8:00 a.m. or after 9:00 p.m. local time.

11.6 Email. We follow the CAN-SPAM Act (15 U.S.C. §§ 7701 et seq.): no false or misleading headers or subject lines; a valid physical postal address in every commercial email; a working unsubscribe link functional for at least 30 days; and opt-outs honored within 10 business days. We never charge a fee, require information beyond your email address, or require a login to unsubscribe. Unsubscribe using the link in any email or write to concierge@ritualhotyoga.com and we’ll promptly remove you from all marketing.

11.7 Phone calls. When we call you to offer something, we follow the federal Telemarketing Sales Rule, 16 C.F.R. Part 310, and the TCPA: we scrub against the National Do Not Call Registry, maintain our own internal do-not-call list and honor a request to be added to it for five years, call only between 8:00 a.m. and 9:00 p.m. in your local time, and identify ourselves and the purpose of the call at the outset. Ask any staff member, or email concierge@ritualhotyoga.com, to be added to our internal do-not-call list — it takes effect immediately and we confirm it in writing. State law may add to this; see § 25.3(l) for Wisconsin.

12. PRIVACY

12.1 Our Privacy Policy explains what we collect, why, how long we keep it, and the rights you have. It’s part of these Terms. Read it at ritualhotyoga.com/privacy.

12.2 In short: we collect what we need to run your membership and keep you safe in class. We don’t sell your personal information for money. We do use Meta and Google advertising and analytics technologies on our website, and those transfers may count as a “sale” or “share” under California law — you can opt out, and the Privacy Policy explains how.

12.3 Health information you give us — injuries, conditions, limitations, pregnancy — is used only to keep you safe in class and to service your account. It is never used for marketing, never used to build profiles, and never intentionally shared with advertising or analytics platforms.

12.4 We do not collect biometric identifiers. Ritual does not use fingerprint, palm, hand-geometry, face-scan, iris, retina or voiceprint recognition for check-in or for any other purpose, and does not run facial recognition on class photos, video or camera footage. Check-in is by name, phone number, barcode or key fob. If that ever changes, we’ll obtain your separate written consent first and publish a retention and destruction policy, as 740 ILCS 14 requires.

12.5 Your rights. Wherever you live, you may access, correct, delete or obtain a copy of your information, opt out of marketing, and withdraw your likeness consent. Email concierge@ritualhotyoga.com. We respond within 45 days, we never charge for it, and we never discriminate against you for asking. California, Utah and other state-specific rights are in the Privacy Policy.

12.6 Security and breach notice. We use TLS in transit, a PCI-compliant payment gateway, and access controls. No method of transmission or storage is completely secure. If a breach occurs we’ll notify affected users without unreasonable delay and within the deadline your state’s law sets — within 30 calendar days of discovery in California (Cal. Civ. Code § 1798.82, as amended effective January 1, 2026), and, where more than 500 California residents are affected, notice to the California Attorney General within 15 calendar days after we notify you; in the most expedient time possible and without unreasonable delay in Illinois (815 ILCS 530/10); and within 45 days in Wisconsin (Wis. Stat. § 134.98).

Federal health breach notice. If a breach reaches health information you gave us under § 12.3 and the FTC’s Health Breach Notification Rule, 16 C.F.R. Part 318, applies to our app or online services, we will notify you without unreasonable delay and no later than 60 calendar days after discovery, notify the FTC, and — if 500 or more people in a state are affected — notify prominent media and notify the FTC within 10 business days. We apply this standard to health information whether or not the Rule is ultimately held to cover us. We are not a HIPAA-covered entity and don’t claim to be one.

12.7 If your studio closes, is sold, or changes operators. If your studio permanently closes, or the entity operating it is sold, merged or replaced: (a) you may request a complete export of your Ritual records — membership and billing history, class attendance, the health information you gave us under § 12.3, your waiver and consent records, and your likeness consents under Section 8 — in a portable, machine-readable format, at no charge, any time up to twelve months after the closure or transfer; (b) we will tell you, before the transfer takes effect, who will hold your information, and give you a reasonable opportunity to instruct us to delete rather than transfer it; (c) health information you gave us under § 12.3 will not be transferred to a new operator without your separate affirmative consent — absent that consent, we delete it; and (d) any likeness consent you gave under Section 8 does not transfer — a new operator must obtain its own. This Section survives the closure of your studio and the termination of your membership.

12.8 Children. We don’t knowingly collect personal information from children under 13 online. Parents may contact us to review or delete a child’s information. We don’t sell or share the personal information of anyone we know to be under 16.

12A. ACCESSIBILITY

12A.1 Our studios. Every Ritual studio is a place of public accommodation under Title III of the Americans with Disabilities Act, 42 U.S.C. §§ 12181 et seq. — § 12181(7)(L) covers a “gymnasium, health spa … or other place of exercise or recreation.” We do not discriminate on the basis of disability, we make reasonable modifications to our policies and practices where needed, and we provide auxiliary aids and services for effective communication where doing so does not fundamentally alter the Services or impose an undue burden.

12A.2 Service animals are welcome in all public areas of our studios, consistent with 28 C.F.R. § 36.302(c).

12A.3 Our website and app. There is no federal regulation setting a technical standard for the websites of private businesses. We nonetheless build and test to WCAG 2.1 Level AA as our own standard, and we say so because we intend to be held to it as a matter of policy — not because a regulation requires that particular version.

12A.4 Tell us about a barrier. Email concierge@ritualhotyoga.com or call 319-431-7399. We acknowledge within two business days and respond substantively within five, and in the meantime we provide the information or transaction by an alternative accessible method at no additional cost.

12A.5 State law adds to this. See § 25.1(l) (California Unruh Civil Rights Act, Civ. Code § 51) and § 25.5(a).

13. TERMINATION AND SURVIVAL

13.1 We may terminate or suspend your access at any time, with or without cause, subject to the refund obligations in Section 5. You may cancel at any time under § 5.6.

13.2 Survival. Sections 1, 4, 7, 8, 10, 12, 13, 15, 17, 20A, 21, 22, 23, 24, 25, 26 and 29 survive termination, as do any provisions that by their nature should.

14. THIRD-PARTY SITES AND SERVICES

Our Services may link to sites and services we don’t control, including our booking platform, our payment processor and our social media accounts. We don’t endorse them, don’t control them, and aren’t responsible for their content, products or privacy practices. Read their terms. Your use of them is at your own risk.

15. ASSIGNMENT

You may not assign or transfer these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, financing or sale of assets. We’ll notify you before your information becomes subject to a materially different privacy policy. These Terms bind and benefit the parties’ successors and permitted assigns.

16. NON-HARASSMENT POLICY

16.1 We do not tolerate unwelcome, inappropriate or offensive conduct by our people or by members. If you experience it, tell the person it’s unwelcome if you’re comfortable doing so, and then tell us promptly at concierge@ritualhotyoga.com or to any studio manager.

16.2 When you report, please give us as much specific detail as you can in writing: date, time, studio, names of witnesses, what was said or done, and any other relevant circumstances.

16.3 We will investigate and seek to provide a fair process for everyone involved. We maintain confidentiality to the extent practicable, though our duty to investigate and take corrective action may require disclosing some information, so confidentiality can’t be guaranteed.

16.4 Nothing in this policy, and nothing in Section 21, prevents you from bringing a sexual assault or sexual harassment claim in court — see § 21.2(c).

16.5 Mandatory reporting of child abuse. Our staff and instructors report suspected child abuse or neglect to the appropriate state authority — Wis. Stat. § 48.981 in Wisconsin, Utah Code § 80-2-602 in Utah (which requires reporting by any person, not only designated professionals), 325 ILCS 5 in Illinois, and Cal. Penal Code §§ 11164 et seq. in California. We will make those reports. We will not delay a report to investigate internally, will not condition it on a parent’s consent, and nothing in § 16.3, in these Terms, or in any settlement or release limits that duty or our ability to cooperate with an investigation.

17. INTELLECTUAL PROPERTY

17.1 “RITUAL,” “RITUAL HOT YOGA,” our logos, class format names, studio trade dress, website and app content, class sequences, photography, video, music selections and written materials are owned by or licensed to Ritual and protected by trademark, copyright and trade dress law. You acquire no rights in any of it by using the Services.

17.2 We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Services and their content for your personal, non-commercial use. You may not record, reproduce, distribute or publicly perform any Ritual class or on-demand content. See § 6.8.

17.3 You may not use any Ritual mark without our prior written permission, including in a domain name or as part of another mark.

18. FEEDBACK

Suggestions and ideas you send us are voluntary, non-confidential and unsolicited. We may use them for any purpose without compensation or obligation to you, and we don’t waive any right to use similar ideas already known to us or developed independently.

19. CONSENT TO ELECTRONIC COMMUNICATIONS

When you use our Services or contact us through them, you’re communicating with us electronically, and you consent to receive communications from us electronically. You may withdraw that consent, and request paper copies at no charge, by contacting concierge@ritualhotyoga.com. Withdrawing it doesn’t cancel your membership.

20. SERVICE INTERRUPTIONS

Our website, app and on-demand content may be suspended temporarily or permanently, without notice, for security, maintenance, repair, system failure or similar reasons. They’re provided on an “as is” and “as available” basis, and we don’t warrant uninterrupted or error-free operation. Service interruptions to digital services aren’t a basis for a refund; studio closures are governed by §§ 5.9(d) and 5.7(e).

20A. PROGRAMS, EVENTS, RETAIL AND RENTALS

This Section covers everything that is not an ordinary class. Sections 6, 7, 21, 22, 23 and 25 apply to all of it — the assumption of risk, the release, the carve-outs in § 7.4 and your state’s rights are not narrowed by anything here.

20A.1 Personal training, private sessions and one-to-one instruction. A private session is not medical care, physical therapy, athletic training, nutrition counselling, chiropractic care or psychological care, and your instructor is not licensed to provide any of those. Nothing said in a private session is a diagnosis, a treatment plan or medical advice. Programming is general fitness instruction only. Sessions are scheduled individually; a session cancelled with less than 24 hours’ notice is forfeited unless your state’s law provides otherwise or we waive it. Unused private sessions expire as stated at purchase and are subject to § 5.11 and Section 25. Any hands-on contact in a private session requires your affirmative permission each time, and you may withdraw it mid-session without explanation — see § 6.5 and, for minors, § 7.7(g).

20A.2 Workshops, series, teacher training, immersions and certifications. These are sold separately from membership and are not included in any membership unless we say so in writing at purchase.

(a) Refunds. Cancellation and refund terms are disclosed at purchase and are governed by § 5.7 and Section 25 — your statutory cancellation rights apply to these purchases exactly as they apply to a membership, and nothing in this paragraph shortens them.

(b) No credential, employment or placement promise. Completing a Ritual teacher training does not guarantee employment with Ritual, an audition, a class, a substitute slot, a referral, registration with Yoga Alliance or any other body, insurance eligibility, or the ability to teach anywhere. Any representation to the contrary by any person is not authorized and may not be relied on. We make no representation about the outcome, income or career effect of any program we offer.

(c) Materials. Manuals, sequences, recordings and course materials are licensed to you for personal, non-commercial use only and remain ours under Section 17. You may not reproduce, resell, publish or teach from them commercially without our written permission.

(d) Substitution. We may substitute a lead trainer, change dates, or move a program online or to another location. Where a change is material and you do not accept it, you may cancel and receive a pro-rata refund of the unused portion.

20A.3 Off-site classes, pop-ups, retreats and third-party venues. For anything held somewhere we do not control — a park, a rooftop, a hotel, a partner studio, a festival, a retreat — the venue, its surfaces, its weather exposure, its security, its food, its water, its medical access and its transportation are not within our control, and we are not responsible for them. For any retreat or travel program, we act as a coordinator and not as a travel agent, tour operator, carrier or accommodations provider; your contract for flights, lodging, ground transport, excursions, visas and travel insurance is with those providers, and their terms, cancellation policies and limitations govern. We strongly recommend travel and medical insurance, and we do not provide it. Nothing in this paragraph releases us from responsibility for our own conduct at an off-site event, including our instruction.

20A.4 Retail purchases and returns. Unworn, unwashed retail merchandise in original condition may be returned within 30 days with proof of purchase for a refund to the original payment method. Worn, washed, altered, final-sale and personal-hygiene items are not returnable. Retail items are manufactured by third parties. EXCEPT AS STATED IN THIS PARAGRAPH AND AS REQUIRED BY LAW, WE DISCLAIM THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AS TO ANY RETAIL PRODUCT, and we assign to you whatever manufacturer’s warranty exists. Your remedy for a defective product is against the manufacturer, except that nothing here limits any implied warranty your state’s law does not permit us to disclaim, or any claim for personal injury caused by a defective product.

20A.5 Rentals — mats, towels, props and lockers. Rented items are cleaned between uses to our standard, but no cleaning process eliminates all risk of skin or fungal infection, and you assume that risk — see § 7.1. Inspect any rented item before use and do not use one that is torn, slick, damaged or soiled; tell us instead and we will replace it. You are responsible for the cost of an item you damage beyond ordinary wear or fail to return. Locker rental, where offered, is licence only, not bailment, and § 6.12 governs.

20A.6 Promotions, referrals, contests and challenges. Each promotion, referral bonus, challenge, leaderboard and giveaway is governed by its own published rules, which control over this Section where they differ. Unless the rules say otherwise: promotional value has no cash value, is non-transferable, may not be combined with another offer, and may be modified or ended at any time as to future participation. We will not revoke a benefit you have already earned and been told you earned. A physical challenge is still a class: §§ 6 and 7 apply in full, and no leaderboard, streak, badge or prize is a reason to keep practicing past the point your body tells you to stop. Where a promotion is a sweepstakes or contest under your state’s law, we comply with that law, including any registration, bonding, odds-disclosure and no-purchase-necessary requirement.

20A.7 Corporate, group and third-party-paid memberships. Where an employer, insurer, benefits platform or other third party pays for or subsidizes your membership, that arrangement is between you and them. If their payment stops for any reason, your membership converts to your own payment method at the then-current rate on notice to you, and you may cancel instead under § 5.6 without penalty. We may confirm your eligibility and attendance to the payer only to the extent you have authorized it or the law requires, and we will never disclose health information you gave us under § 12.3 to any payer. See § 5.13.

21. LEGAL DISPUTES AND ARBITRATION AGREEMENT

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS HOW DISPUTES BETWEEN US ARE RESOLVED AND MAY LIMIT YOUR RIGHT TO GO TO COURT OR HAVE A DISPUTE DECIDED BY A JUDGE OR JURY.

YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS AND KEEP EVERY OTHER BENEFIT OF THIS AGREEMENT. SEE § 21.7. OPTING OUT COSTS NOTHING AND WILL NOT AFFECT YOUR MEMBERSHIP IN ANY WAY.

21.1 Talk to us first. Before starting any formal proceeding, send written notice of the dispute to concierge@ritualhotyoga.com, or to your Studio Operator at the address in § 1.2, describing the problem and what you want. We’ll do the same. We each have 30 days to try to resolve it informally. Most problems get fixed here. This doesn’t shorten any filing deadline, and either of us may seek emergency injunctive relief without completing it.

21.2 Scope, and what’s excluded. Except as stated below, you and Ritual agree that any dispute arising out of or relating to these Terms, your membership, the Services or your relationship with Ritual will be resolved by binding individual arbitration, not in court. This does not apply to:

(a) claims that may be brought in small claims court, which either of us may bring there; (b) claims for emergency or temporary injunctive relief; (c) claims of sexual assault or sexual harassment, which you may elect to bring in court under the federal Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act (9 U.S.C. §§ 401–402) — that election is yours alone, and a court, not an arbitrator, decides whether the Act applies; (d) any claim applicable law says can’t be arbitrated, including any claim under a health-club or fitness statute that guarantees court access, such as 815 ILCS 645/11 and Wis. Stat. §§ 100.177(14) and 100.20(5); and (e) claims under California’s Private Attorneys General Act.

21.3 Rules, forum and cost. Arbitration is administered by JAMS under its consumer arbitration rules then in effect, before a single arbitrator. It takes place in the county where you live, or by videoconference or on documents at your election — you won’t be required to travel. We pay all filing, administrative and arbitrator fees that exceed what you’d pay to file the same claim in your local court. Each party pays its own attorneys’ fees unless a statute or these Terms permit an award; the arbitrator may award you fees on the same basis a court could. The arbitrator may award any relief a court could award you individually, including statutory and, where available, punitive damages, and public injunctive relief where the law provides it. The Federal Arbitration Act governs this Section.

21.4 CLASS ACTION AND JURY TRIAL WAIVER

YOU AND RITUAL EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE ACTION. Claims may be brought only in an individual capacity. The arbitrator may not consolidate more than one person’s claims or preside over any representative proceeding.

THIS WAIVER DOES NOT APPLY, AND WE WILL NOT ASSERT IT, WHERE 9 U.S.C. § 402 MAKES A PREDISPUTE JOINT-ACTION WAIVER UNENFORCEABLE AT YOUR ELECTION — SEE § 21.2(c). THAT ELECTION MAKES THIS SECTION 21, INCLUDING THIS WAIVER, UNENFORCEABLE AS TO THE ENTIRE CASE RELATING TO THAT DISPUTE, NOT ONLY THE SEXUAL-ASSAULT OR SEXUAL-HARASSMENT CLAIM ITSELF.

If this waiver is held unenforceable as to any claim or as to any request for public injunctive relief, that claim or request will be severed and heard in court and the rest will proceed in arbitration. If this waiver is held unenforceable in its entirety, this whole Section 21 is void and disputes go to court under § 21.8.

21.5 Settlement incentive. If an arbitrator awards you an amount greater than our last written settlement offer, we’ll pay you the greater of the award or $2,500.

21.6 Coordinated filings. If 25 or more similar claims are filed against Ritual by or with the help of the same counsel, they’ll be resolved in batches of no more than 50, one arbitrator per batch, with the results of the initial batches informing a global mediation before further batches proceed. This exists to control cost, not to delay your claim, and it doesn’t extend any deadline that applies to you.

21.7 Your 30-day right to opt out. You may reject this arbitration agreement — including § 21.4 — by sending written notice within 30 days after you first accept these Terms to concierge@ritualhotyoga.com, or to your Studio Operator at the address in § 1.2, stating your name, the studio where you joined, and that you’re opting out of arbitration. That’s all you have to do. Opting out has no effect on your membership, your pricing, or anything else, and we won’t treat you differently for it. If you opt out, disputes go to court under § 21.8. If you opt out, we’re not bound by this Section either.

21.8 Governing law, venue and time limit. These Terms are governed by the law of the state where your studio is located, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs § 21. If a dispute goes to court, venue is in the county where your studio is located — not San Francisco, unless that’s your studio. Bring any claim within one year after the event giving rise to it, or within the period your state’s statute of limitations allows, whichever is longer.

21.9 Section 25 controls. Where your state voids an out-of-state venue clause, a shortened limitations period, a jury-trial waiver or a choice-of-law clause, your state’s law governs and this Section yields to it.

21.10 Who this Section binds and benefits. This Section 21 is binding on, and enforceable by, you, your Studio Operator, Ritual Hot Yoga, LLC, each other Ritual entity in § 1.2, and each of their affiliates, officers, directors, members, managers, employees, instructors and agents — whether or not that person or entity is a party to your membership agreement. Each is an intended third-party beneficiary of this Section and may enforce it directly, and § 26.8 does not limit this provision.

21.11 Who decides what. A court, not an arbitrator, decides whether this Section 21 is valid, enforceable or unconscionable, whether a claim falls within § 21.2’s exclusions, and whether § 21.4 is enforceable. All other questions of arbitrability are for the arbitrator. We have deliberately given these threshold questions to a court rather than to an arbitrator we select and pay.

21.12 Survival. This Section survives termination of your membership. A later change to it doesn’t apply to any dispute of which we had notice before the change.

22. INDEMNIFICATION

22.1 You agree to release, indemnify and defend Ritual and its affiliates, and their officers, directors, employees, agents and representatives, from third-party claims and reasonable costs arising out of: (a) your use of the Services; (b) your conduct or interactions with other users; (c) your breach of these Terms; or (d) your violation of § 6.8 (recording classes) or § 6.9 (filming other people).

22.2 We’ll notify you promptly of any such claim, and you’ll allow us to participate in the defense. You may not settle any claim in a way that imposes an obligation on us, or admits fault on our behalf, without our written consent. We may assume the exclusive defense of any matter at our own expense, and if we do, you have no further obligation to defend us in that matter.

22.3 Carve-out. This Section doesn’t apply to any claim to the extent it arises from our own ordinary negligence, gross negligence, recklessness, willful misconduct, fraud or statutory violation, and doesn’t apply where indemnification is prohibited by law.

23. LIMITATION OF LIABILITY

23.1 DISCLAIMER. EXCEPT AS EXPRESSLY STATED IN THESE TERMS AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND RITUAL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, ACCURACY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

23.2 LIMITATION. TO THE FULLEST EXTENT PERMITTED BY LAW, RITUAL WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOSS OF DATA. RITUAL’S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID RITUAL IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR $500.

23.3 EXCEPTIONS — THIS CAP DOES NOT APPLY TO, AND WILL NEVER BE CONSTRUED TO LIMIT:

(A) ANY CLAIM FOR PERSONAL INJURY, ILLNESS OR DEATH; (B) ANY STATUTORY DAMAGES, RESTITUTION, PENALTY, PUNITIVE DAMAGES OR ATTORNEYS’ FEES AVAILABLE UNDER ANY STATUTE IDENTIFIED IN SECTION 25, INCLUDING THE CALIFORNIA CONSUMER LEGAL REMEDIES ACT, THE CALIFORNIA CONSUMER PRIVACY ACT, THE ILLINOIS CONSUMER FRAUD AND DECEPTIVE BUSINESS PRACTICES ACT, THE ILLINOIS BIOMETRIC INFORMATION PRIVACY ACT, THE ILLINOIS RIGHT OF PUBLICITY ACT, WIS. STAT. §§ 100.177 AND 100.20(5), AND THE UTAH STATUTES IDENTIFIED IN § 25.4; (C) GROSS NEGLIGENCE, RECKLESSNESS, WILLFUL MISCONDUCT OR FRAUD; (D) ANY REMEDY AN ARBITRATOR MAY AWARD UNDER § 21.3; OR (E) ANY LIABILITY THAT CANNOT LAWFULLY BE LIMITED.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE ABOVE MAY NOT APPLY TO YOU. IN ANY CONFLICT BETWEEN THIS SECTION AND SECTION 25, SECTION 25 CONTROLS.

24. COMMUNICABLE DISEASE

24.1 Communicable and infectious diseases — including COVID-19, influenza, RSV, norovirus, MRSA, ringworm and other skin and fungal infections, plantar warts and athlete’s foot — spread readily in warm, humid, high-occupancy indoor environments involving shared floors, mats, props, showers and changing areas. A hot yoga studio is such an environment.

24.2 What we do and don’t promise. We’ve put preventative measures in place, including cleaning and disinfection protocols, ventilation and air handling, mat and prop sanitization, and staff illness policies. We cannot and do not guarantee that you won’t become infected. Attending may increase the risk to you and to the people you have contact with.

24.3 Assumption of risk and release. You acknowledge the contagious nature of communicable disease and voluntarily assume the risk that you may be exposed to or infected by one at Ritual, and that such exposure may result in personal injury, illness, permanent disability or death — including where it results from the actions, omissions or negligence of Ritual, its employees, instructors, clients or class participants. You accept sole responsibility for any resulting injury, illness, damage, loss, claim, liability or expense, and release, covenant not to sue, discharge and hold harmless Ritual, its employees, agents and representatives from those claims — subject in all cases to § 7.4.

24.4 Don’t attend while symptomatic. Please forgo attendance if you have: cough; shortness of breath or difficulty breathing; fever; chills; muscle pain; sore throat; new loss of taste or smell; nausea, vomiting or diarrhea; or an open, draining or untreated contagious skin condition. This list isn’t exhaustive.

24.5 Tell us. If you test positive for a reportable communicable disease after attending, please notify Lindsey Kaalberg, Chief Executive Officer, at concierge@ritualhotyoga.com. Your identity will be kept confidential.

24.6 Public health orders. We’ll comply with applicable public health orders, which may require capacity limits, screening, masking or temporary closure. A closure required by a public health order isn’t a breach of these Terms, but if it prevents you from using the Services for more than seven consecutive days, §§ 5.9(d) and 5.7(e) apply.

24.7 Some states don’t allow waiver of certain risks, so the above may not fully apply to you. See Section 25.

25. STATE-SPECIFIC PROVISIONS

THESE PROVISIONS CONTROL. If anything elsewhere in these Terms conflicts with the provisions for the state where you signed up, live or practice, the state-specific provision governs. Where more than one could apply, the one most protective of you applies. Nothing in these Terms waives any right your state’s law says cannot be waived.

25.1 CALIFORNIA

Governed by, among others, the Health Studio Services Contract Law (Cal. Civ. Code §§ 1812.80–1812.98), the Automatic Renewal Law (Bus. & Prof. Code §§ 17600–17606), the Consumer Legal Remedies Act (Civ. Code §§ 1750 et seq.), and California’s privacy and data-security statutes. We extend California Consumer Privacy Act–style rights to our California members as a matter of policy. That is not an admission that we meet the CCPA’s applicability thresholds under Civ. Code § 1798.140(d).

NOTICE OF YOUR RIGHT TO CANCEL — CALIFORNIA

YOU, THE BUYER, MAY CANCEL THIS AGREEMENT AT ANY TIME PRIOR TO MIDNIGHT OF THE FIFTH BUSINESS DAY OF THE HEALTH STUDIO AFTER THE DATE OF THIS AGREEMENT, EXCLUDING SUNDAYS AND HOLIDAYS. TO CANCEL THIS AGREEMENT, MAIL OR DELIVER A SIGNED AND DATED NOTICE, OR SEND AN EMAIL, WHICH STATES THAT YOU, THE BUYER, ARE CANCELING THIS AGREEMENT, OR WORDS OF SIMILAR EFFECT.

SEND OR DELIVER YOUR NOTICE TO:

RITUAL HOT YOGA, LLC 1122 HOWARD STREET SAN FRANCISCO, CA 94103 EMAIL: CONCIERGE@RITUALHOTYOGA.COM

This notice is provided in at least 10-point boldface type as required by California Civil Code § 1812.85.

THE MINIMUM TERM OF THIS AGREEMENT IS THREE (3) MONTHS. THE TOTAL AMOUNT YOU ARE OBLIGATED TO PAY DURING THAT MINIMUM TERM IS $720 (UNLIMITED MONTHLY, AT $240 PER MONTH) OR $900 (ALL ACCESS, AT $300 PER MONTH), PLUS APPLICABLE TAX. AFTER THE MINIMUM TERM, THIS MEMBERSHIP CONTINUES MONTH-TO-MONTH UNTIL YOU CANCEL, AND IN NO EVENT BEYOND THREE (3) YEARS OR $4,400 IN TOTAL PAYMENTS, WHICHEVER OCCURS FIRST.

This disclosure is presented in at least 14-point type above the signature line, as required by California Civil Code § 1812.84.

(a) Extended cancellation windows and refund deadline. See § 5.7(a). Refunds within 10 days. Civ. Code § 1812.85.

(b) Maximum term and price. No California term exceeds three years; no payment obligation extends beyond the term; and no California health studio contract will exceed $4,400 inclusive of any initiation fee and exclusive of interest and finance charges. Civ. Code §§ 1812.84, 1812.86. If California law is amended to change this cap, the amended cap applies.

(c) Cancellation method and notice period. California law requires that you be permitted to cancel in person, by email from a registered address, or by first-class mail — and we provide all three. In addition, we offer every method in § 5.6, including online and by phone. Any advance-notice requirement will not exceed 30 days. Civ. Code § 1812.84.

(d) Automatic renewal. We present the renewal terms clearly and conspicuously in visual proximity to the consent request; obtain your separate express affirmative consent to those terms before your payment method is charged; send an acknowledgment you can retain that includes the renewal terms, the cancellation policy and how to cancel; let you cancel in the same medium you used to enroll — or the medium in which you are accustomed to dealing with us — including exclusively online if you enrolled online; display a prominently located, continuously and proximately displayed “click to cancel” link or button alongside any retention or discount offer, and tell you at the outset of any cancellation call that you may complete it by saying “cancel”; give notice of any fee increase not less than 7 and not more than 30 days before it takes effect, in a form you can retain and with information on how to cancel; send an annual reminder, in the same medium in which you enrolled or in which you are accustomed to dealing with us, stating the service, the frequency and amount of the charges, and how to cancel; and retain records of your consent for three years, or one year after your membership terminates, whichever is longer. Bus. & Prof. Code §§ 17600–17606, as amended by AB 2863 (Stats. 2024, ch. 919), applicable to contracts entered into, amended or extended on or after July 1, 2025.

(e) Limits on the release. California Civil Code § 1668 provides that a contract exempting anyone from responsibility for their own fraud, willful injury, or violation of law — whether willful or negligent — is against the policy of the law. Sections 6, 7, 20A, 22 and 23 therefore release or limit ordinary negligence only, and only to the extent California permits. We do not disclaim any implied warranty on consumer goods sold in California; Civ. Code §§ 1792–1792.4 apply in full.

(f) Minors. California is the one state where we operate in which a parent’s pre-injury release of a minor’s ordinary negligence claim is generally enforceable (Hohe v. San Diego Unified Sch. Dist. (1990) 224 Cal. App. 3d 1559; Brown v. El Dorado Union High Sch. Dist. (2022) 76 Cal. App. 5th 1003; see also Aaris v. Las Virgenes Unified Sch. Dist. (1998) 64 Cal. App. 4th 1112). A parent’s countersignature also bars a minor from later disaffirming a release the minor signed (Eriksson v. Nunnink (2015) 233 Cal. App. 4th 708, 721). California does not enforce a release of future gross negligence (City of Santa Barbara v. Superior Court (2007) 41 Cal. 4th 747, 777), and Civil Code § 1668 makes any release of fraud, willful injury or violation of law against the policy of the law.

As a matter of policy, we do not rely on any release to bar a California minor’s own claim. § 7.7(c) and Paragraph 8 of the Minor Participation Agreement release the signing parent’s own claims only. We also do not ask a California parent to indemnify us against their child’s claim. Under Code of Civil Procedure § 352(a), the limitations period does not run while a participant is under 18.

(g) Consumer Legal Remedies Act. Nothing here waives any right or remedy under the CLRA. Any provision purporting to do so is void as to California members. Civ. Code § 1751.

(h) Waiver of unknown claims. To the extent Section 7 is construed to release a claim existing when you sign, you waive California Civil Code § 1542, which provides: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” This waiver doesn’t apply to any claim that may not lawfully be released.

(i) Gift certificates. California gift cards carry no expiration date and no service or dormancy fee, and balances under $15 are redeemable in cash on request. Civ. Code § 1749.5.

(j) Audio recording. Cal. Penal Code § 632 prohibits recording a confidential communication without all parties’ consent. We post conspicuous notice of audio and video recording at the entrance and front desk of our California studio, so that no communication within range is confidential within the statute’s meaning. You may ask staff to move a conversation out of range, and may request deletion. See § 6.10.

(k) Venue. For California members, venue is in the county where your studio is located.

(l) Accessibility. We are committed to compliance with the Americans with Disabilities Act and the California Unruh Civil Rights Act (Civ. Code § 51). If you encounter a barrier, tell us at concierge@ritualhotyoga.com and we’ll respond within five business days.

(m) Health and location information. We do not use geofencing technology to track, identify, collect personal information from, or send advertising or notifications to anyone in or near a health care facility, and we do not sell or share information for those purposes. The health information you give us under § 12.3 — injuries, conditions, limitations, pregnancy — is used only to keep you safe in class and to service your account, is never used for marketing or profiling, and is never shared with any advertising or analytics platform. That practice is required by AB 45 (Stats. 2025), effective January 1, 2026, which carries a private right of action for up to three times actual damages plus costs and attorney fees.

(n) Consumer complaints. Under California Civil Code § 1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Sacramento, CA 95834, or (916) 445-1254 or (800) 952-5210.

25.2 ILLINOIS

Governed by, among others, the Physical Fitness Services Act (815 ILCS 645), the Automatic Contract Renewal Act (815 ILCS 601), the Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505), the Biometric Information Privacy Act (740 ILCS 14), and the Right of Publicity Act (765 ILCS 1075).

CANCELLATION AND REFUND — ILLINOIS

YOU MAY CANCEL THIS CONTRACT WITHIN THREE (3) BUSINESS DAYS AFTER THE FIRST BUSINESS DAY FOLLOWING THE DATE YOU SIGNED IT, AND ALL MONIES PAID UNDER THIS CONTRACT WILL BE REFUNDED TO YOU.

IF THE FACILITY IS NOT YET OPEN AT THE TIME YOU SIGN, YOU MAY CANCEL WITHIN SEVEN (7) CALENDAR DAYS AND RECEIVE A FULL REFUND.

TO CANCEL, SEND WRITTEN NOTICE BY CERTIFIED OR REGISTERED MAIL, THROUGH OUR WEBSITE, OR BY EMAIL, TO THE STUDIO WHERE YOU PURCHASED:

RIVER NORTH — 750 N FRANKLIN ST, CHICAGO, IL 60654 WICKER PARK — 2235 W NORTH AVE, FLOOR 1, CHICAGO, IL 60647 WEST LOOP — 847 W RANDOLPH ST, CHICAGO, IL 60607 LAKEVIEW (NMV CORP.) — 2805 N SHEFFIELD AVE, CHICAGO, IL 60657 EMAIL: CHICAGOCONCIERGE@RITUALHOTYOGA.COM

815 ILCS 645/6.

(a) Maximum term. The initial term of services under any Illinois contract does not extend more than one year from the date the parties enter into it. Renewal options are for successive periods of no more than one year each. 815 ILCS 645/8.

(b) Renewal consideration. Where a renewal option is offered, the consideration for the renewal period is not less than 10% of the cash price of the original membership, as 815 ILCS 645/8 requires. (That is a statutory price floor, not a required discount.)

(c) Automatic renewal. Our contracts comply with the Automatic Contract Renewal Act, 815 ILCS 601, as 815 ILCS 645/6(c) requires: renewal terms disclosed clearly and conspicuously before the agreement is fulfilled and in proximity to the consent request; affirmative consent obtained before charging; an acknowledgment sent; at least 3 days’ notice before the cancellation deadline for any free trial or promotional period of 15 days or more; 30 to 60 days’ written notice before the cancellation deadline for any initial term of 12 months or longer that renews for more than one month; and if you enrolled online, you may terminate exclusively online, 815 ILCS 601/10(b-5). A violation of the Automatic Contract Renewal Act is an unlawful practice under the Consumer Fraud and Deceptive Business Practices Act. 815 ILCS 601/15.

(d) Relocation. If you permanently relocate more than 25 miles and can’t transfer to a comparable facility, you may cancel and are liable only for charges through the relocation date. 815 ILCS 645/6 would permit a fee of up to the lesser of 10% of the unused balance or $50. We don’t charge it.

(e) Death or disability. You or your estate are liable only for charges allocable to the time before death or the onset of disability. 815 ILCS 645/6.

(f) Refunds within 30 days of our receipt of your cancellation notice. 815 ILCS 645/6(b).

(g) Total payment obligation is disclosed to you before purchase. 815 ILCS 645/5. We retain the original of your contract while it’s in effect and for three years after. 815 ILCS 645/4.

(h) CPR. At least one employee trained and currently certified in cardiopulmonary resuscitation is present on the premises during staffed hours, as 815 ILCS 645/14 requires.

(i) Venue. We will not seek to enforce any out-of-state venue or forum provision against an Illinois member. For Illinois members, venue is in the Illinois county where your studio is located.

(j) Waiver of Illinois law is void. Any provision purporting to bind you to waive compliance with the Physical Fitness Services Act or the Consumer Fraud Act is void and will not be enforced against you. Under 815 ILCS 645/10 a contract induced by false, deceptive or misleading information is void and unenforceable, and under 815 ILCS 645/11 a customer injured by a violation may recover treble the actual damages assessed, plus costs and reasonable attorneys’ fees.

(k) Biometric Information Privacy Act. We do not collect, capture, purchase, receive through trade, or otherwise obtain biometric identifiers or biometric information in Illinois. Check-in is by name, phone number, barcode or key fob. We do not use fingerprint, palm, hand-geometry, face-scan, iris, retina or voiceprint recognition for any purpose, and we run no facial recognition, voice identification or emotion recognition on class photographs, video or camera footage. See §§ 6.10 and 12.4. If that ever changes, we will comply fully with 740 ILCS 14/15 before any collection — including written notice of the specific purpose and term of collection; a separate written release, which under 740 ILCS 14/10 as amended by Public Act 103-0769 (effective August 2, 2024) may be executed by electronic signature; and a publicly available written retention schedule and destruction guidelines. Nothing in these Terms limits your rights under 740 ILCS 14/20, which provides the greater of $1,000 per negligent violation, $5,000 per intentional or reckless violation, or actual damages, plus reasonable attorney fees and costs and injunctive relief — subject to the single-recovery limitation added by Public Act 103-0769.

(l) Right of publicity. We will not use your identity for a commercial purpose without your previous written consent, as 765 ILCS 1075/30 requires. Your consent under Section 8 is that written consent, and you may withdraw it under § 8.3.

(m) Audio recording. Illinois requires all-party consent to record a private conversation. 720 ILCS 5/14-2. Conspicuous written notice is posted at the entrance and front desk before the recorded area; we mute audio on all Illinois class footage unless every participant has consented; you may ask staff to step out of range; and you may request deletion. There are no microphones in practice rooms, changing areas, restrooms or showers.

(n) Limits on the release. Sections 6, 7, 20A, 22 and 23 are enforceable in Illinois only to the extent Illinois law permits. It does not release claims for willful and wanton conduct, gross negligence, or violation of statute, and § 7.7(c) binds only the signing parent’s own claims. Illinois appellate authority holds that a parent may not release a minor’s prospective claim (Meyer v. Naperville Manner, Inc., 262 Ill. App. 3d 141, 634 N.E.2d 411, 414–15 (2d Dist. 1994)); the Illinois Supreme Court has not ruled, and we do not attempt it. See § 7.7(d). Under 735 ILCS 5/13-211(a), a minor may sue within two years after turning 18.

25.3 WISCONSIN

Governed by, among others, Wis. Stat. § 100.177 (fitness center contracts), § 100.18 (fraudulent representations), § 100.20(5) (private remedies), § 995.50 (right of privacy) and § 134.98 (breach notification).

CANCELLATION AND REFUNDS

RIGHT TO CANCEL. YOU ARE PERMITTED TO CANCEL THIS CONTRACT UNTIL MIDNIGHT OF THE 3RD OPERATING DAY AFTER THE DATE ON WHICH YOU SIGNED THE CONTRACT. IF THE FACILITIES OR SERVICES THAT ARE DESCRIBED IN THE CONTRACT ARE NOT AVAILABLE AT THE TIME YOU SIGN THE CONTRACT, YOU HAVE UNTIL MIDNIGHT OF THE 3RD OPERATING DAY AFTER THE DAY ON WHICH YOU RECEIVED NOTICE OF THEIR AVAILABILITY, TO CANCEL THE CONTRACT.

IF WITHIN THIS TIME PERIOD YOU DECIDE YOU WANT TO CANCEL THIS CONTRACT, YOU MAY DO SO BY NOTIFYING SOVI ENTERPRISE LLC D/B/A RITUAL HOT YOGA LAKE COUNTRY BY ANY WRITING MAILED OR DELIVERED TO SOVI ENTERPRISE LLC D/B/A RITUAL HOT YOGA LAKE COUNTRY AT THE ADDRESS SHOWN ON THE CONTRACT, WITHIN THE PREVIOUSLY DESCRIBED TIME PERIOD:

SOVI ENTERPRISE LLC D/B/A RITUAL HOT YOGA LAKE COUNTRY 1040 OCONOMOWOC PARKWAY OCONOMOWOC, WI 53066

IF YOU DO SO CANCEL, ANY PAYMENTS MADE BY YOU, LESS A USER FEE OF NO MORE THAN $3 PER DAY OF ACTUAL USE, WILL BE REFUNDED WITHIN 21 DAYS AFTER NOTICE OF CANCELLATION IS DELIVERED, AND ANY EVIDENCE OF ANY INDEBTEDNESS EXECUTED BY YOU WILL BE CANCELED BY SOVI ENTERPRISE LLC D/B/A RITUAL HOT YOGA LAKE COUNTRY AND ARRANGEMENTS WILL BE MADE TO RELIEVE YOU OF ANY FURTHER OBLIGATION TO PAY THE SAME.

This notice reproduces the language Wis. Stat. § 100.177(6)(b) prescribes, under the caption “CANCELLATION AND REFUNDS” in boldface uppercase type of not less than 10-point size. Ritual does not charge the $3 per day user fee.

In addition to the writing mailed or delivered above, we will accept and honor a cancellation notice sent to lakecountryconcierge@ritualhotyoga.com, effective on the date you send it. This is offered in addition to, and does not replace, the statutory method.

(a) Maximum term. No Wisconsin contract for center services has a term exceeding two years. Wis. Stat. § 100.177(5).

(b) Full price disclosure. This agreement clearly discloses the full price of your contractual obligation, including interest and all other charges. Wis. Stat. § 100.177(5).

(c) Facilities disclosure and availability. We clearly disclose the identity and location of the facilities available to you, the general nature of the major facilities and services, and any conditions or restrictions on their use (§ 100.177(3)); all agreed facilities and services will be available no later than six months after you sign (§ 100.177(4)).

(d) Limit on advance payment. You will not be required to pay more than $25, or 10% of the total contract price, whichever is less, before you receive written notice that the facilities and services are available. Wis. Stat. § 100.177(8).

(e) Cancellation charge cap. Wis. Stat. § 100.177(9) limits any cancellation charge to the $3 per day of actual use fee. We don’t charge it.

(f) Facilities become unavailable. You owe only the pro-rata portion for time elapsed and the remainder is refunded — or, at your option, you may complete the term at another Ritual location at the disclosed price. § 100.177(11).

(g) Death or disability. You are liable only for the pro-rata portion of the consideration for the elapsed contract time. § 100.177(12).

(h) Financial responsibility. Where we collect more than $100 from you before services are delivered, we establish proof of financial responsibility with the Wisconsin Department of Agriculture, Trade and Consumer Protection, either by maintaining an established escrow account approved by the Department for amounts received in advance of services, or by maintaining a commitment approved by the Department in an amount not less than $25,000, as Wis. Stat. § 100.177(13) requires. We will furnish evidence of that filing at no charge on written request to lakecountryconcierge@ritualhotyoga.com.

(i) UNENFORCEABILITY — WISCONSIN

UNDER WIS. STAT. § 100.177(14), THIS CONTRACT IS UNENFORCEABLE AGAINST YOU IF: YOU RELIED ON FALSE OR DECEPTIVE INFORMATION; THE CONTRACT FAILS TO COMPLY WITH ANY REQUIREMENT OF WIS. STAT. § 100.177; WE FAIL TO PERFORM; OR THE CONTRACT CONTAINS A WAIVER OF ANY OF YOUR RIGHTS UNDER THAT SECTION.

NOTHING IN THESE TERMS WAIVES ANY RIGHT YOU HAVE UNDER WIS. STAT. § 100.177, AND ANY PROVISION THAT WOULD DO SO IS VOID AS TO WISCONSIN MEMBERS.

(j) Remedies preserved. DATCP may seek injunctive relief and civil forfeitures under § 100.177(15), and you may bring a private action under § 100.177(15)(b) and § 100.20(5) and recover twice the amount of your pecuniary loss, together with costs including a reasonable attorney fee. You may also sue under § 100.18 for untrue, deceptive or misleading representations. Nothing in these Terms, including Section 21, limits or shortens those remedies.

(k) Right of privacy — likeness. Wis. Stat. § 995.50(2)(am)2 makes it an actionable invasion of privacy to use a living person’s name, portrait or picture for advertising or trade without first obtaining written consent, or a parent’s or guardian’s consent for a minor. We obtain that consent under Section 8 and won’t use your image without it.

(l) Telemarketing. We comply with Wis. Stat. § 100.52 and Wis. Admin. Code ch. ATCP 127, including the National Do Not Call Registry and the 8:00 a.m.–9:00 p.m. calling window.

(m) Breach notification. If we learn that personal information about you has been acquired by a person without authorization, we will notify you within a reasonable time, and in no event more than 45 days after we learn of the acquisition, as Wis. Stat. § 134.98 requires. The 45 days is an outer limit, not a target — we notify you as soon as we reasonably can. If a law enforcement agency asks us to delay notice, the 45-day period begins at the end of that delay. If more than 1,000 Wisconsin residents are affected, we also notify each nationwide consumer reporting agency. We will notify you even where we conclude the acquisition does not create a material risk of identity theft or fraud and we are therefore not required to.

(n) Limits on the release. Wisconsin construes exculpatory contracts narrowly and has held broad, all-purpose releases void as against public policy. Sections 6, 7, 20A, 22 and 23 apply in Wisconsin only to the extent Wisconsin law permits, release ordinary negligence only, and do not release gross negligence, recklessness, intentional misconduct, or any claim arising under Wis. Stat. § 100.177.

(o) Minors. Wisconsin construes exculpatory agreements very narrowly, and its Supreme Court has voided every one it has reviewed — including one signed at a fitness center (Atkins v. Swimwest Family Fitness Ctr., 2005 WI 4, 277 Wis. 2d 303). Wisconsin appellate courts have enforced releases in other recreational settings, motorsports in particular (Trainor v. Aztalan Cycle Club, Inc., 147 Wis. 2d 107 (Ct. App. 1988)), but we are aware of no Wisconsin appellate decision enforcing one in a fitness or health-club setting, and Wisconsin has not decided whether a parent may release a minor’s prospective claim. We do not rely on any release to bar a Wisconsin minor’s own claim. § 7.7(c) releases the signing parent’s own claims only; § 7.7(d) and (e) confirm that the minor’s claims are not released and that no parent is asked to indemnify us against them. Under Wis. Stat. § 893.16, a minor’s claim may be commenced within two years after the minor turns 18, and Wis. Stat. § 893.16(2) does not shorten any longer period otherwise available.

(p) Privacy — voluntary. As of the date above, Wisconsin has not enacted a comprehensive consumer data privacy statute — 2025 Assembly Bill 172 and Senate Bill 166 failed to pass on March 23, 2026. The access, correction, deletion, portability and opt-out rights in § 12.5 are therefore extended to Wisconsin members voluntarily, as a matter of policy, not because Wisconsin law compels them. We honor them on the same terms and timelines regardless. Wisconsin’s breach-notification statute, Wis. Stat. § 134.98, does apply — see (m).

(q) Assignment and successors. Under Wis. Stat. § 100.177(10), any right of action or defense you have against us arising out of your membership agreement is preserved against any assignee of, or successor to, that agreement. If your studio is sold, transferred or assigned, every claim and every defense you have travels with the agreement and may be asserted against the buyer or successor. Nothing in Section 15 of these Terms, and no assignment we make, cuts off any right you have under Wis. Stat. § 100.177.

(r) Recording. Wisconsin requires the consent of only one party to a conversation. Wis. Stat. § 968.31. Our front-desk recording, in which our staff participate, is lawful without further consent. We post the notice anyway. See § 6.10.

(s) Venue. For Wisconsin members, venue is in the Wisconsin county where your studio is located.

25.4 UTAH

Governed by, among others, the Fitness Center Services Protection Act (Utah Code §§ 13-23-101 et seq.), the Consumer Sales Practices Act (ch. 13-11), the Consumer Privacy Act (§§ 13-61-101 et seq.), and the Abuse of Personal Identity Act (§§ 45-3-1 et seq.).

(a) Scope note. Utah Code § 13-23-101(4)(b)(ix) excludes from “fitness center” “a business enterprise, the primary operation of which is to teach or allow an individual to practice yoga or Pilates.” Ritual’s primary operation is teaching yoga. We nevertheless extend the substantive protections of the Act to Utah members as a matter of policy, and will register and bond with the Utah Division of Consumer Protection if and to the extent the Act applies to any Ritual location.

YOUR RIGHT TO RESCIND — UTAH

YOU MAY RESCIND THIS CONTRACT AT ANY TIME BEFORE MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DAY ON WHICH YOU SIGNED IT. TO RESCIND, DELIVER OR MAIL WRITTEN NOTICE TO:

LAM VENTURES LLC D/B/A RITUAL HOT YOGA SALT LAKE CITY 3640 S HIGHLAND DRIVE SALT LAKE CITY, UT 84106 EMAIL: SALTLAKECONCIERGE@RITUALHOTYOGA.COM

YOU WILL RECEIVE A FULL REFUND, LESS THE REASONABLE VALUE OF ANY SERVICES YOU HAVE ALREADY RECEIVED.

The rescission right is provided by Utah Code § 13-23-103, which also permits rescission by email. Utah Code § 13-23-102(6) requires the contract to state that right clearly and to give the address for a rescission notice. Ritual voluntarily extends this window to five business days.

(b) Written contract and disclosures. Your Utah contract states the date; our name and address; your name, address and telephone number; the primary location where you’ll receive services; the studio rules; the cancellation and refund policy; and any equipment or facilities omitted or subject to change. Utah Code § 13-23-102.

(c) Maximum term. No Utah contract exceeds 36 months. We do not sell lifetime memberships in Utah.

(d) Prepayment limit. For a monthly membership, we will not collect more than two months of dues in advance.

(e) Automatic renewal notice. Utah Code § 13-23-102(3)(b) requires notice of an automatic renewal provision no sooner than 60 days before, and no later than 30 days before, the day the contract automatically renews. We send it between 60 and 35 days before the renewal date — deliberately leaving margin — in a form you can keep, stating the renewal terms, the amount and frequency of the charge, and how to cancel. Where § 5.4(c) would give you shorter or later notice, this provision governs for Utah members.

(f) RELOCATION OF YOUR HOME STUDIO — UTAH

RITUAL MAY ASSIGN THIS CONTRACT OR RELOCATE YOUR SERVICES TO ANOTHER RITUAL FACILITY LOCATED WITHIN FIVE (5) DRIVING MILES OF YOUR PRIMARY LOCATION. IF RITUAL RELOCATES YOUR SERVICES MORE THAN FIVE DRIVING MILES FROM YOUR PRIMARY LOCATION, YOU MUST APPROVE THE RELOCATION OR YOU MAY CANCEL THIS CONTRACT AND RECEIVE A PRO-RATA REFUND.

Utah Code § 13-23-102(8) requires this disclaimer in bold 12-point type on the first page of a Utah contract executed on or after May 4, 2022. We reproduce it on the first page of your Utah membership agreement and repeat it here. Your approval is not required where, during the preceding 60 days, you used the alternate facility more frequently than your designated primary location. § 13-23-102(9).

(g) Registration and surety. Where the Act applies, Utah Code § 13-23-104(1)–(2) requires each facility to register with the Utah Division of Consumer Protection, filing the fee, registered agent information and a copy of the facility’s liability insurance. § 13-23-104(8)(b) then requires a surety bond or certificate of deposit scaled to unexpired contracts: $5,000 (100 or fewer), $10,000 (101–250), $15,000 (251–500), $35,000 (501–1,500), $50,000 (1,501–3,000), $75,000 (3,001 or more). § 13-23-105 exempts a monthly membership for which no more than two months is collected in advance — which is why (d) matters: our two-month limit is not a courtesy, it is what keeps your money out of a bond in the first place. We register and bond each Utah facility to the extent the Act applies to it.

(h) Utah Consumer Privacy Act. The Act, Utah Code §§ 13-61-101 et seq., applies only to a controller with annual revenue of $25,000,000 or more that also either processes the personal data of 100,000 or more consumers in a year, or derives over 50% of gross revenue from selling personal data while processing the data of 25,000 or more consumers. § 13-61-102. We do not meet those thresholds, and the Act does not currently apply to us. We extend these rights to Utah members anyway, as a matter of policy, on the Act’s terms: confirm whether we process your personal data and access it; correct inaccuracies (a right added by H.B. 418 (2025), effective July 1, 2026); delete data you provided; obtain a portable copy; and opt out of targeted advertising and the sale of personal data. Email concierge@ritualhotyoga.com. We respond within 45 days. Where a request is genuinely complex we may extend once by up to 45 additional days, telling you the length and reasons before the first period runs out. § 13-61-203(3). Where we decline, we tell you why. The Act requires no appeal process — Utah is the only state comprehensive privacy law that omits one. We provide one voluntarily, decide it within 45 days, and if we deny it we tell you how to complain to the Utah Attorney General. If our revenue or volume ever brings us within § 13-61-102, nothing above changes except that these rights become obligations.

(i) Abuse of Personal Identity Act. Utah Code §§ 45-3-1 et seq. prohibit using an individual’s personal identity in an advertisement without express consent, including AI-generated, digitally manipulated or audiovisually recreated likenesses, and provide that failure to object is not consent. We obtain express written consent under Section 8 and do not create AI-generated or digitally simulated likenesses of members or instructors.

(j) Limits on the release. Sections 6, 7, 20A, 22 and 23 apply in Utah only to the extent Utah law permits and do not release gross negligence, recklessness or intentional misconduct.

(k) Minors. Utah does not permit a parent to release a minor’s prospective negligence claim, and holds void any agreement by which a parent indemnifies a business against that claim (Hawkins ex rel. Hawkins v. Peart, 2001 UT 94, 37 P.3d 1062, reaffirmed in Rutherford v. Talisker Canyons Fin. Co., 2019 UT 27). We do not attempt either. § 7.7(c) releases the signing parent’s own claims only; § 7.7(e) confirms there is no parental indemnity for the minor’s claims. Under Utah Code § 78B-2-108, the limitations period does not run while a participant is under 18.

(l) Venue. For Utah members, venue is in the Utah county where your studio is located.

25.5 OTHER STATES

(a) If you purchase or reside in a state not addressed above, you receive the greater of the protections these Terms provide generally and the protections your state’s law requires. We won’t enforce any provision your state’s law prohibits.

(b) Health club statutes. Many states regulate fitness membership contracts — including New York (Gen. Bus. Law §§ 620–631, and § 622-a (bond, letter of credit or certificate of deposit)), Massachusetts (M.G.L. c. 93 §§ 78–88), Texas (Health & Safety Code ch. 702), Florida (Fla. Stat. §§ 501.012–501.019), New Jersey (N.J.S.A. 56:8-39 et seq.), Maryland (Com. Law §§ 14-12B-01 et seq.), Virginia (Va. Code §§ 59.1-294 et seq.), Ohio, Michigan, Pennsylvania, Minnesota, Colorado and others. Several require registration with a state agency and the posting of a bond before a single membership may be sold there. Where you sign in one of those states, that state’s requirements apply, and we will not sell a membership in a state where we are not registered and bonded as that state requires.

(c) Automatic renewal statutes. These are the provisions most likely to give you rights beyond what is written elsewhere in these Terms, because most apply based on where you live, not where you signed:

• New York — Gen. Bus. Law §§ 527 and 527-A (effective November 5, 2025): a renewal reminder 15 to 45 days before your cancellation deadline for any initial term of a year or longer; notice of any material change 5 to 30 days in advance; and, for any price increase, either your affirmative consent before the increase or the right to cancel and receive a prorated refund within 14 days of your first increased charge. New York members have that 14-day prorated-refund right, and § 5.8 does not limit it.
• Colorado — S.B. 25-145 (effective February 16, 2026): if you enrolled online, a one-step cancellation link, with any retention offer displayed only alongside a continuously visible direct link that cancels immediately.
• Vermont — 9 V.S.A. § 2454a: renewal notice 30 to 60 days before the renewal date, and, if you accepted online, the right to terminate exclusively online.
• Massachusetts — 940 CMR 3.05 and M.G.L. c. 93A, plus Connecticut, Maine, Maryland, Virginia, Arkansas, Louisiana, Oregon, Delaware, Minnesota and New York City.

We build to the strictest applicable standard. Where any of the above gives you a notice, a refund or a cancellation method these Terms do not, you get it, and you don’t have to ask.

(d) Federal. There is no federal “click-to-cancel” rule in force. The FTC’s 2024 Negative Option Rule was vacated by the Eighth Circuit on July 8, 2025, the FTC restored the narrow pre-2024 rule on February 12, 2026, and reopened that rulemaking on March 13, 2026. See § 5.14. ROSCA, 15 U.S.C. § 8403, remains in force and requires a simple mechanism to stop recurring charges. We comply with ROSCA and do not rely on the vacatur to do less than the state statutes above require. See § 5.14.

(e) Anti-waiver. In every state, any provision purporting to waive a right that state law says cannot be waived is void to that extent and doesn’t affect the rest.

26. ENTIRE AGREEMENT, SEVERABILITY AND WAIVER

26.1 These Terms, together with the documents listed in § 1.6, are the entire agreement between you and Ritual on this subject and supersede all prior terms.

26.2 Severability. If any portion of these Terms is held invalid, the remainder remains in full force and effect. An invalid provision will be reformed to the minimum extent necessary to make it enforceable, or severed if it can’t be — except that a provision limiting your rights is reformed under § 7.10.

26.3 No waiver. Our failure to enforce any provision isn’t a waiver of it, and no waiver of one term is a waiver of any other.

26.4 No reliance — with a carve-out. Except as expressly set out here, you haven’t relied on any statement or representation not contained in these Terms. This does not exclude or limit any liability or remedy for fraud, fraudulent inducement or misrepresentation, and does not waive any right under a statute that prohibits such a waiver.

26.5 Force majeure. Neither party is liable for failure to perform due to causes beyond its reasonable control — natural disaster, fire, flood, extreme weather, epidemic or pandemic, public health order, war, terrorism, civil unrest, labor dispute, utility or internet failure, or supply chain disruption. A force majeure event does not excuse our obligation to refund amounts you prepaid for services we cannot deliver.

26.6 Interpretation. Headings are for convenience only. “Including” means “including without limitation.” These Terms will not be construed against either party as the drafter.

26.7 Language. These Terms are in English. Any translation is for convenience. Where California Civil Code § 1632 applies to a transaction negotiated primarily in Spanish, Chinese, Tagalog, Vietnamese or Korean, we’ll provide a translation of every term before execution. Civ. Code § 1632(b) enumerates the covered transactions and doesn’t list health studio contracts; we’ll furnish a translation as a voluntary accommodation on request in any other case.

26.8 Third-party beneficiaries. Except for the released and indemnified parties identified in Sections 7 and 22, the beneficiaries identified in § 1.3, and the beneficiaries of Section 21 identified in § 21.10, these Terms create no third-party beneficiary rights.

27. NOTICES

27.1 To you. We may give notice by email or SMS to the contact information in your account, by posting in your account, by mail, or by conspicuous posting on our website. Keep your contact information current — notice to the address on file is effective even if you no longer monitor it.

27.2 To us. Send legal notices to concierge@ritualhotyoga.com and, by mail, to your Studio Operator at the address in § 1.2.

28. UPDATES TO THESE TERMS

28.1 We may update these Terms. The “Last updated” date at the top always reflects the current version.

28.2 If we materially change them in a way that affects your membership, we’ll give clear and conspicuous notice in a form you can keep, together with how to cancel. Continuing to use the Services after the effective date means you accept the change, and you may cancel under § 5.6 rather than accept, without penalty.

28.3 Three limits on that. (a) No change applies retroactively to any claim of which we had notice before the effective date. (b) No change to the automatic renewal terms in § 5.4 takes effect as to an existing member without the separate affirmative consent required by § 1.5(a). (c) Any price increase is governed by § 5.8.

29. CONTACTING US

Questions about these Terms, your membership, privacy, accessibility, or anything else:

concierge@ritualhotyoga.com · 319-431-7399

Cancellations — your studio’s concierge: concierge@ritualhotyoga.com (SOMA) · chicagoconcierge@ritualhotyoga.com · lakecountryconcierge@ritualhotyoga.com · saltlakeconcierge@ritualhotyoga.com

By mail — your Studio Operator at the address in § 1.2.

Ritual Hot Yoga, LLC 1100 N Lake Shore Dr, Unit 19C · Chicago, IL 60611 · 319-431-7399

ACKNOWLEDGMENT

I HAVE READ AND UNDERSTOOD THE ASSUMPTION OF RISK AND RELEASE OF LIABILITY IN SECTION 7, AND I UNDERSTAND THAT BY SIGNING — OR BY CLICKING THE ACCEPTANCE BUTTON WHEN CREATING AN ACCOUNT — I AM WAIVING VALUABLE LEGAL RIGHTS AND AM OBLIGATED TO INDEMNIFY THE PARTIES NAMED FOR LIABILITY CAUSED BY MY NEGLIGENT OR INTENTIONAL ACT OR OMISSION.

I UNDERSTAND THAT I AM COMMITTING TO A THREE-MONTH MINIMUM MEMBERSHIP TOTALING $720 (UNLIMITED MONTHLY) OR $900 (ALL ACCESS), THAT MY MEMBERSHIP THEN CONTINUES MONTH-TO-MONTH WITH RECURRING AUTOMATIC CHARGES UNTIL I CANCEL, AND THAT CANCELLATION REQUIRES 30 DAYS’ WRITTEN NOTICE.

I UNDERSTAND THAT THIS AGREEMENT CONTAINS AN ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER, AND THAT I MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS UNDER § 21.7 WITHOUT AFFECTING MY MEMBERSHIP.

Separate acknowledgments — each requires its own affirmative action, and none is pre-checked:

☐ I agree to the 3-month minimum commitment and the automatic renewal terms in Section 5. (Required.)

☐ I have read and agree to the Assumption of Risk, Waiver and Release in Section 7. (Required.)

☐ I agree to receive recurring marketing text messages as described in Section 11. Consent is not a condition of purchase. (Optional.)

☐ I agree to the photo, video and likeness release in Section 8. (Optional — your membership does not depend on this.)

Name: _______________________ Signature: _______________________ Date: ____________

Studio: _______________________ Membership type: _______________________

Parent or legal guardian (if the participant is under 18): Print: _______________________ Signature: _______________________ Date: ____________

© 2015–2026 Ritual Hot Yoga. All Rights Reserved. Ritual studios are owned and operated by the entities identified in § 1.2.